Receptionist - Front of House

On-site in London·Full-time·Added 4 days ago (last checked 2 Nov)

Mitie

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Our summary

Salary: £14.80 an hour
Work mode: On-site, London
Contract: Full-time
Closing date: Apply by Wednesday 2 December

Skills

Pay & benefits

Visa & relocation

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences with our client.

The role

Job Title: Receptionist - Front of House
Location: North London
Salary: £14.80 Per Hour + Excellent Staff Benefits

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

What you'll do

As the face of the Business, you will:

Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes
Own the guest journey from arrival to departure, making every interaction feel seamless
Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams
Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.
Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.
Comply with legal obligations and safety requirements of the role.
Follow Assignment Instructions (AI) and procedures appropriately.
Ensure that all KPI databases are accurately updated on a daily / weekly basis.
Monitor, respond and communicate any site messages using the Site Radio
Fully and satisfactorily complete all competency training required to carry out your role
Complete training where applicable for continuous self-development as directed by the Security Account Manager.
Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Undertake duties as described in accordance with the Reception Procedures Manual.

To maintain the appropriate standards of conduct, dress, hygiene and appearance of a "Front of House" appointment, whilst being polite, efficient and presentable at all times.
To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
To be readily able to answer any questions and / or find out the answer promptly.
To receive and look after guests until they are met by their host.
To maintain a quality reception area.
To follow Assignment Instructions (AI) and procedures appropriately
To support the booking service for meeting rooms.
To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.
To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
To receive delivery of post external, log receipt, update Porter service
To monitor, respond and communicate any site messages using the Site Radio
To fully and satisfactorily complete all competency training required to carry out your role
To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.
To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
To undertake other reasonable tasks as requested.

How you'll work

Hours: 40 Hours per week, Monday to Friday

Requirements

Do you have experience in hospitality, customer service or corporate reception
Connect naturally with people and communicate with warmth and confidence
Take real pride in your presentation and the spaces around you
Bring energy and a genuine "how can I help?" mindset
Reliable, Enthusiastic and Hardworking, Passionate about what you do
Ability to work on own initiative
Good timekeeper
Good communication skills - specifically verbal preferably with a second language

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow

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