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168,000+ live jobsOperations Manager in London
On-site in London·Full-time·Added 3 days ago (last checked 31 Oct)
Our summary
- Work mode
- On-site, London
- Contract
- Full-time
- Closing date
- Apply by Monday 23 November
Skills
Mitie is hiring for this role in several places. This vacancy is in London.
Requirements
What we're looking for
- Must hold a valid SIA Licence
- Must Live within the Sussex area
Nice to have
- Previous management experience in region of contract value of £3M minimum
- Ability to demonstrate good communication skills, both verbally and electronically
- Ability to manage, develop, support and coach
- Excellent PC skills
- Highly motivated and determined
- Approachable and engaging at all levels
The role
Operations Manager
Covering a portfolio of retail and corporate clients throughout the Sussex region.
What you'll do
- Operational contract compliance in line with the KPI's, AI's and SOP
- Development and maintenance of customer / staff relationships
- Compliance to all business processes and improvement
- Ensuring best service for the customer
- HR accountability
- P&L control
- Duty Manager responsibilities on rotation
- Utilising company support functions where appropriate and required
- Adherence to Agreed Procedures, BCP and ERP
- Act as the direct point of contact for the client in the absence of the Security Manager or Deputy Security Manager
- Control of site operational team including scheduling shfts and ensuring full coverage
- HR people management experience
- Ensuring all contractual and additional work are fully staffed with the correct trained personnel.
- Supporting the Regional Management Team.
- Ensuring compliance to Mitie health and safety policy
- Liaison with external authorities
About Mitie
Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.
The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.
- Industry
- Facilities management
- Employees
- 77,500
- In the UK
- Glasgow
Location
Mitie · SE1 0AA
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