Guest Services Host / Receptionist in Leeds

On-site in Leeds·Full-time·Added 2 days ago (last checked 2 Nov)

Mitie

1233 open roles

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Our summary

Salary: £13.45 an hour
Work mode: On-site, Leeds
Contract: Full-time
Experience: 2+ years
Closing date: Apply by Wednesday 2 December

Skills

Mitie is hiring for this role in several places. This vacancy is in Leeds.

Requirements

What we're looking for

A minimum of two years' experience in a customer-facing, retail, hospitality, reception, or similar environment.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Experience handling enquiries via telephone, email, and face-to-face interactions.
The ability to remain professional, calm, and solution-focused in challenging situations.
Strong organisational and administrative skills with attention to detail.
A confident, positive, and professional approach.
The ability to work effectively both independently and as part of a team.
A willingness to learn, develop, and adapt to the needs of the business.
Flexibility to work a varied shift pattern and support centre events when required.

The role

Guest Services Host / Receptionist

About the Role

This is an exciting opportunity for someone who enjoys a varied role that combines reception duties, guest services, customer engagement, and administration, while helping create memorable experiences for everyone who visits Trinity Leeds.

What you'll do

Join our team at Trinity Leeds Shopping Centre as a Guest Services Host where you will be the welcoming face of the centre and play a key role in delivering an exceptional guest experience. Based within the Guest Services Lounge and reception area, you will provide a professional, friendly, and efficient service to all visitors, retailers, clients, and stakeholders.

You will be responsible for managing reception duties, handling guest enquiries, and ensuring every interaction reflects the high standards of Trinity Leeds. You will take ownership of all enquiries, using excellent listening and communication skills to identify guest needs and provide effective solutions, always striving to exceed expectations.

Responsibilities

Welcome guests, visitors, clients, and contractors in a professional and friendly manner.
Manage the reception and Guest Services Lounge, ensuring a positive first impression at all times.
Handle face-to-face, telephone, and email enquiries promptly, professionally, and efficiently.
Provide information, directions, and assistance to visitors, ensuring an outstanding customer experience.
Process Trinity Leeds Gift Card sales and maintain accurate records.
Manage and administer lost property procedures.
Maintain high standards of presentation, cleanliness, and housekeeping throughout the reception and guest lounge areas.
Build strong working relationships with colleagues and support the centre's "One Team" approach to customer service.
Assist the management team with administrative and reception-based tasks as required.
Support centre events and activations, including seasonal campaigns, Artisan Markets, craft clubs, Sip sessions, and other promotional activities.
Respond appropriately to customer complaints, following established procedures and escalating where necessary.
Remain vigilant and report suspicious activity to the Control Room in line with centre policies.
Support emergency procedures, including Fire Emergency situations, as directed.
Uphold Trinity Leeds and Landsec values in all aspects of your role.

What We Are Looking For

We are seeking a motivated, customer-focused individual who is passionate about delivering excellent guest and reception services.

How you'll work

Job Title: Guest Services Host / Receptionist
Rate of Pay: £13.45 per hour
Contract: Permanent, Part Time
Weekly Contractual Hours: 24hrs - Four week rolling rota.

Week 1 - Monday Tuesday, saturday DAYS OFF

Week 2 - Monday Thursday, sunday DAYS OFF

Week 3 - Thursday, saturday sunday DAYS OFF

Week 4 - Monday Thursday, sunday DAYS OFF

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow