Control Room Administrator

On-site in Northampton·Full-time·Added 10 days ago (last checked 2 Oct)

Mitie

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Overview

Job details

£29,600 a year
Gross, as stated in the ad.
About £2,070 a month after tax.
Full-time
Per the ad.
Apply by Saturday 17 October
The date the employer’s listing closes.

Requirements

Work on-site in Northampton
No relocation package mentioned.

Skills

Requirements

What we're looking for

You don't need to come from a control room background, but you do need to be:

Confident using multiple computer systems at once
Calm under pressure and able to think clearly when things get busy
Naturally organised, accurate, and switched on
Comfortable speaking to managers, clients, and site staff
Reliable and flexible enough to work both day and night shifts

Pay & benefits

What you'll get

✔ £29,600 salary
✔ A proper 4 on / 4 off shift pattern (real work-life balance)
✔ Full training - we don't throw you in at the deep end
✔ A secure, professional working environment
✔ A role that actually matters

The role

Our National Operations Centre runs 24/7, supporting thousands of people working across the UK. When something goes wrong, when someone doesn't arrive on site, or when a lone worker misses a welfare check, you're the one who spots it, acts on it, and keeps people safe.

If you like fast-paced environments, problem-solving in real time, and being trusted to make decisions, this is the role for you.

What you'll do

No two shifts are the same, but you'll be trusted with real responsibility, including:

Keeping a live eye on staffing and attendance across multiple sites
Managing the process when someone runs late, doesn't turn up, or needs urgent support
Monitoring welfare check calls and taking action if someone goes quiet
Responding to duress alerts and escalating incidents quickly and calmly
Handling calls and emails from sites and managers, often at the same time
Recording incidents and actions accurately so nothing is missed
Supporting smooth handovers so the next shift knows exactly what's going on

This is a role where attention to detail matters and people rely on you.

Control Room Administrator - Days & Nights (4 on / 4 off)

📍 National Operations Centre, Northampton
💷 £29,600 per year
🕒 4 on / 4 off - days & nights
📄 Permanent, full-time

Who We're Looking For

If you've worked in operations, admin, call handling, logistics, or a live monitoring environment, you'll feel right at home.

Why Join Us?

Because this isn't just admin.
It's control, coordination, and calm decision-making in a role where your actions genuinely make a difference.

If you're looking for a job that keeps you engaged, challenged, and trusted -

About Mitie

Mitie serves more than 3,000 customers across the public and private sectors, from banks and retailers to hospitals, schools and critical government strategic assets, and reported £5.6bn revenue in FY26 with 77,500 people.

The company takes care of its customers' people and buildings by delivering core services and deploying advanced technology, and it also publishes insights such as its Net Zero Navigator and ESG reporting, having operated at net zero for Scope 1 and 2 emissions by the end of FY25 under its Plan Zero programme.

Industry: Facilities management
Employees: 77,500
In the UK: Glasgow
Website: mitie.com

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