Assistant Team Manager

Pay Rate: £14.51 per hour

Pay Rate: £14.51
Position: Permanent
Contract Type: Full Time
Hours: 42
Shift Pattern: Nights 18:00 - 06:00 ( 4 on 4 off )
Location: Mitie, Unit 9 Silverwood Business Park, Silverwood Road, Craigavon, County Armagh, Northern Ireland, BT66 6SY

Job Title: Assistant Team Manager

Main Duties

• Managing high levels of incoming calls
• Follow correct procedures to ensure correct redirection of calls and providing relevant details as part of call transfer
• Work as part of a team, communicating effectively with team members and others.
• To undertake additional duties in line with management requests as required.
• Comply with IS) 27001 standards and procedures.
• Meeting individually set KPIs.
• Stay current with system information, changes, and updates.
• Support the Team Manager to achieve exceptional performance and quality standards.
• To understand and comply with policies and procedures.
• To assist your team manager in all aspects of performance in relation to productivity, quality and absence.
• To comply with all Health and Safety policies and procedures.
• To ensure that you approach your duties taking into consideration the principles of Best Value.
• To assist your team manager in overseeing all service sectors within operational area

Full time, permanent position

Shift Pattern: 42 hours a week, 12 hours shifts, 4 on 4 off 6am-6pm/6pm-6am

• MiDeals and optional healthcare options available.

• On site car parking

• Previous switchboard/call centre experience is desirable.

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

We will consider flexible working requests from day one of employment.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.