Change Delivery HEO

£37,720

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for the King's birthday
• Hybrid working, where role permits
• An opportunity to be considered for Reward & Recognition.
• Family friendly policies including parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry.

DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK's Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

Vision - To be the best shared service centre in Government

Mission - Proudly delivering excellence in shared services, through customer centric solutions to enable Defence outcomes

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

DBS is part of The National Armaments Directorate (NAD) Group which is at the heart of delivering and sustaining the UK's defence capability. Bringing together organisations responsible for developing, procuring, supporting and modernising Defence equipment, infrastructure and services, the Directorate works closely with industry, international partners and academia to ensure the Armed Forces have the capabilities they need to deter threats, protect the nation and succeed on operations. NAD drives innovation, operational readiness and value for money while supporting economic growth and strengthening the UK's defence industrial base.

The role sits within the Armed Forces and Veterans Services (AFVS) as part of the Armed Forces Pension Scheme (AFPS) Operational Change and Improvement team.

The post holder will ensure that the Armed Forces Pension Scheme is compliant with the policy and legislative intent. A broad overview of the schemes must be gained to allow the successful candidate to identify parallels and ensure consistency from a business and customer perspective.

Currently, Defence Business Services (DBS) are embarking on a transformation programme to modernise the delivery of services through new technology and digitisation of our services to enhance customer experience.

The Post holder will work closely the SEO Change and Project Manager to implement and manage a variety of change and projects within the Operational delivery arm of the Armed Forces & Veterans Services Transformation programme. This includes working in collaboration with the wider DBS Transformation portfolio.

The Post holder is responsible for implementation and delivery of key project milestones, ensuring these are achieved within the agreed time, cost and quality constraints. The Post holder has a key role in project governance and will work with stakeholders to ensure the agreed project outputs are delivered, ensuring benefits are realised. Further, the Post holder will be responsible for the raising and management of Change Requests to ensure completion of project deliverables, working closely alongside the Armed Forces Pension Scheme Commercial Partner.

• Delivery - Ensure Project delivery and implement agreed outcomes within time, cost and quality constraints.
• Project Management - Assist with day to day management and oversight of the project, taking full responsibility for decisions made.
• Business and Project Documentation - Develop and draft the Business and Project Documentation with input from specialists as necessary.
• Change Management - Ensure effective Change Management processes are adhered to and document changes to deliverables as agreed with stakeholders.
• Project Performance & Controls - Create delivery objectives for the team. Assist with the develop and maintenance of the Project Plan. Manage performance and report progress to Project Manager and sponsors.
• Resources - Identify skill requirements; deploy and develop resources. Utilise shared Change team resources, minimising impact on BAU.
• Stakeholder Management - Identify and engage stakeholder relationships. Actively manage internal and external relationships encouraging participation.
• Risks & Issues - Identify and update risks and issues escalating to Project Manager as appropriate. Work with related projects to understand interdependencies.
• Governance - Help support effective governance and decision-making using SME knowledge.
• Provision of Policy & Advice - Contribute to the decisions of others by providing policy advice / guidance and SME knowledge of process.
• Management of staff

The Post holder will require leadership skills to assist with delivery of complex projects and will have the ability to multi-task across a number of projects at the same time.

The role requires an ability to analyse requirements sometimes with limited information and make effective decisions that withstand internal and external (National Audit Office / The Pensions Regulator) scrutiny.

This Post will be fast paced, varied and challenging working with the SEO and G7 to deliver against a significant MOD transformation and modernisation programme.

This role would suit individuals who have project experience, can work at pace and manage conflicting priorities.

Permanent

Flexible working, Full-time, Job share, Part-time

Kentigern House - Glasgow, G2 8EX, Tomlinson House, Norcross, Blackpool, Lancashire FY5 3WP

Between April & September 2027 the role you are applying for will move from Tomlinson House Norcross to the new MOD building at Station View, Talbot Gateway, Blackpool. For successful external/new candidates to DBS please note this post does not qualify for relocation allowances.

This role is advertised as 37 hours per week.

The Post Holder will be required to travel periodically to other locations (Norcross & Glasgow - but not limited to) including overnight stay when business need dictates.

Apply before 11:55 pm on Wednesday 25th November 2026

490437

Higher Executive Officer

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

• Name : Claire Kelly
• Email : CLAIRE.KELLY114@MOD.GOV.UK

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