Product Owner - Service Management

£72,840

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £72,840, Ministry of Defence contributes £21,101 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service (pro rata). In addition to 8 public holidays per year, you will also receive leave for His Majesty The King's birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

As Product Owner for Service Management you will be responsible for overseeing the implementation of Service Management as a workstream under Corporate Services Modernisation (CSM) Shared Services Operating Model (SSOM) Project moving into business as usual and then delivering the programme of change, projects and modernisation initiatives across Shared Services within the product squad structure. You will also be responsible for the associated risks, issues and dependencies associated with the programme.

Act as the primary owner for the product(s) assigned (Service management), ensuring it aligns with organisational goals and user needs. Develop and maintain the product roadmap, ensuring alignment with strategic priorities and business requirements. Lead on the identification and prioritisation of product enhancements, ensuring value for money and alignment with organisational objectives.

Maintain a strong understanding of product capabilities, features, and updates. Provide expert advice and guidance to stakeholders on best practices and system capabilities. Work closely with technical teams to ensure the system is configured and maintained to meet organisational needs.

Provide visible and effective leadership on all business change activity across Shared Services- developing a clear vision and plan to improve services and implement new opportunities in digitisation and automation with the employee experience as a key focus.

Build and maintain strong relationships with internal and external stakeholders, inc across the Quads and with 3rd party suppliers. Act as the primary point of contact for product related queries and escalations.

Provide clear direction, set objectives, and ensure the team is motivated and supported to deliver high-quality outcomes. Foster a culture of continuous improvement and innovation within the team.

Identify, assess, and manage risks and issues related product ownership. Develop and implement mitigation strategies to minimise impact on delivery.

Responsible for all aspects of communications relating to change across all stakeholders, both internally and externally.

Flexible working, Full-time, Job share, Part-time, Compressed hours

Between April & September 2027 the role you are applying for will move from Tomlinson House Norcross to the new MOD building at Station View, Talbot Gateway, Blackpool. For successful external/new candidates to DBS please note this post does not qualify for relocation allowances.

This role is advertised as 37 hours per week.

Apply before 11:55 pm on Sunday 15th November 2026

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

488199

Grade 6

Permanent

Operational Delivery

1

Abbey Wood North, Stoke Gifford, Bristol, South West, Tomlinson House, Norcross, Blackpool, Lancashire

Are you a dedicated person who is passionate about making a difference?

https://youtu.be/gUw0ToaRGgk

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

• Name : Amanda Martinez
• Email : amanda.martinez630@mod.gov.uk

• Email : DBS-EnhancedRecruitmentTeam@mod.gov.uk

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact DBS-EnhancedRecruitmentTeam@MOD.gov.uk in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

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