UK jobs. Bigger possibilities.

Head of Customer Service

On-site in Glasgow·Added 21 days ago

Agency
Michael Page UK

648 open roles

Overview

Salary
£55,000 - £65,000 a year
Work mode
On-site, Glasgow
Contract
Permanent contract
Experience
Senior level

Skills

Nice to have

Requirements

A successful Head of Customer Service should have:

  • Proven leadership experience in a customer service role, ideally within the FMCG industry.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Experience in analysing customer service data and implementing improvements.
  • Ability to manage and motivate a team effectively.
  • Knowledge of industry regulations and best practices in customer service.

Pay & benefits

  • Competitive salary ranging from £55,000 to £65,000 dependent on the level of experience.
  • Permanent contract offering job stability.
  • Opportunity to lead and shape the customer service function in an FMCG environment.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best

The role

Summary

As the Head of Customer Service in North Lanarkshire or Aberdeenshire, you'll lead a team dedicated to delivering exceptional service in the fast-moving consumer goods (FMCG) sector. Your role will focus on ensuring smooth daily operations, improving customer satisfaction, and driving team performance.
  • Excellent business
  • Good benefits package

About Our Client

This is an opportunity to join a Scottish-based company, operating within the FMCG industry.

Job Description

  • Develop and implement strategies to enhance customer service processes and efficiency.
  • Lead, mentor, and manage the customer service team to meet performance goals.
  • Monitor customer interactions and feedback to ensure high levels of satisfaction.
  • Collaborate with other departments to streamline operations and resolve issues.
  • Analyse data to identify trends and areas for improvement in customer service delivery.
  • Oversee the handling of complaints, queries, and escalations effectively and professionally.
  • Prepare and present performance reports to senior management.
  • Ensure compliance with company policies and industry regulations.

The Successful Applicant

A successful Head of Customer Service should have:

  • Proven leadership experience in a customer service role, ideally within the FMCG industry.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal abilities.
  • Experience in analysing customer service data and implementing improvements.
  • Ability to manage and motivate a team effectively.
  • Knowledge of industry regulations and best practices in customer service.

What's on Offer

  • Competitive salary ranging from £55,000 to £65,000 dependent on the level of experience.
  • Permanent contract offering job stability.
  • Opportunity to lead and shape the customer service function in an FMCG environment.

If you're interested in this role,

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best

About Michael Page UK

Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.

Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.

Industry
Staffing
All open roles at Michael Page UK

Application Support Manager

Michael Page UK1w ago
Agency
£117k – £143k a yearLondon

Head of Data Science

Michael Page UK1w ago
Agency
£110k – £140k a yearLondon

IT Service Manager

Michael Page UK1w ago
Agency
£117k – £156k a yearLondon

Senior FP&A Manager

Michael Page UK1w ago2 locations
Agency
Up to £90k a yearHybrid in Medway

Treasury & Financial Accountant

Michael Page UK1w ago
Agency
£163.8k – £200.2k a yearHybrid in the UK

Head of Financial Strategy

Michael Page UK1w ago
Agency
£169k – £208k a yearHybrid in London
Agency
£195k – £221k a yearLondon

Senior Financial Accountant

Michael Page UK1w ago2 locations
Agency
£130k – £143k a yearHybrid in London

Associate - Property Residential

Michael Page UK1w ago
Agency
£70k – £100k a yearLondon

B2B Sales Manager - Mid-Market

Michael Page UK1w ago
Agency
£75k – £80k a yearHybrid in London

Engineering Director

Michael Page UK1w ago
Agency
£85k – £100k a yearFrimley

Finance Manager

Michael Page UK1w ago9 locations
Agency
£65k – £70k a yearHybrid in Park Royal
See all 648 jobs