Product Owner
Apadmi5d ago
Manchester
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Global Product Owner - IT Service Management
Hybrid in Altrincham·Added yesterday
Agency
Michael Page UK
1410 open roles
Our summary
- Salary
- £55,000 - £65,000 a year
About £3,540 - £4,020 a month after tax.
- Work mode
- Hybrid, Altrincham
- Contract
- Permanent
- Experience
- 5+ years
- Holiday
- 25 days holiday
- Pension
- 6% matched pension
This job is no longer available
Pay & benefits
What you'll get
- Salary between £55,000 to £65,000 depending on experience.
- Up to10% annual bonus.
- 6% pension match.
- Cash health plan.
- 25 days annual leave
- International travel opportunities
People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.
The role
We're seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation and AI initiatives that transform how IT support is delivered worldwide.
- A senior IT service management leadership role
- Hybrid and Flexible, based in Altrincham
What you'll do
Key Responsibilities
- Act as Product Owner for the enterprise ITSM platform, defining its roadmap, governance, and ongoing development.
- Govern core ITIL processes including Incident, Request, Problem, Change, and Configuration Management.
- Manage and challenge outsourced service partners, holding them accountable for agreed service levels and performance targets.
- Drive service improvement initiatives through automation, self-service, knowledge management, and AI-enabled support capabilities.
- Define and maintain service standards, escalation models, SLAs, and operational governance frameworks.
- Own the global Level 1 & Level 2 IT support service, ensuring high levels of service performance and user satisfaction.
- Lead service reporting and performance analytics, using data to identify trends, improve outcomes, and support decision-making.
- Ensure consistency, standardisation, and best practice across global support teams and technology functions.
- Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience.
The Successful Applicant
Essential
- 5+ years' experience in IT Service Management or IT Operations.
- Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent).
- Proven ownership of IT support services across multiple locations, regions, or time zones.
- Experience governing core ITIL processes, including Incident, Problem, Change, and Configuration Management.
- Experience managing outsourced or managed service providers, including SLA governance and service reviews.
Desirable
- Experience defining and delivering ITSM platform roadmaps as a Product Owner.
- Experience within manufacturing, engineering, logistics, or other operationally critical environments.
About Michael Page UK
Michael Page is a recruitment agency that connects businesses with job seekers, offering services ranging from experienced professional hiring to executive search, scaled recruitment and outsourcing solutions. The company operates globally, with more than 100 offices across 34 countries.
Its teams blend market insights, data and advanced technology to deliver hiring outcomes, and it also publishes career advice and salary guides for job seekers.
- Industry
- Staffing
In their own words
About the company & team
Our client is a global engineering and manufacturing organisation undergoing an exciting technology transformation. Operating across multiple countries and supporting a diverse international workforce, they are investing heavily in technology, talent, and digital innovation to create a world-class IT function.
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