SuccessFactors CoE Support Analyst

As part of the UK SAP Centre of Excellence, this role provides Level 2
functional support for SAP SuccessFactors, including EC and ECP
applications and processes across UK and Ireland entities.

The analyst operates as a hands-on generalist and is expected to cross-cover
key integration operations (monitoring, troubleshooting, deployment support,
and documentation), escalating complex issues to the UK Support Manager and
the Global CoE team when required.

Coverage Scope
Application Management
Provide day-to-day functional and technical support for SAP SuccessFactors,
helping to keep the platform reliable, secure, and effective for HR teams,
managers and employees. The role will investigate and resolve incidents and
service requests, maintain system data and configuration, support testing and
releases, and work with internal teams and external partners to deliver
continuous improvement.

Operator Support
The post holder will provide clear user guidance, maintain support
documentation, and ensure is

Please see attached JD.

Job summary