Healthcare Assistant

• Experience working with patients in a healthcare environment 
• Certified in phlebotomy or cannulation 
• Are a highly organised with a positive, can-do attitude, understanding your colleagues and patients’ needs, always going the extra mile with nothing being too much trouble
• You pride yourself on your attention to detail, efficiency and ability to take ownership and manage your own workload whilst working across a variety of different tasks
• Have excellent communication and people skills with ability to build strong positive relationships with all patients, colleagues and service providers.
• Have ability to prioritise conflicting deadlines, with a flexible approach to changing plans always delivering to a high standard.
• Are happy to adhere to medneo's corporate values, legal and regulatory policies and procedures.
• You are constantly thinking about how we can improve the way we do things and create an even better patient and colleague experience.
• Have strong IT skills across all Microsoft programmes.

Key Responsibilities

• Salary: £28,900pa
• Time to Recharge: 25 days holiday + bank holidays + up to 3 extra for long service
• Private Medical Insurance (Bupa) - includes pre-existing conditions
• Add-On Family Health Options and Life Assurance x5
• Dedicated Wellbeing Tools
• Career Growth: Paid CPD, structured development, internal promotions
• 24/7 GP Access + Mental Health First Aiders
• True Team Culture - You're supported, heard, and never just a number
• Plus: Blue Light Card, gym discounts, cycle to work, cashback plans, Tastecard, Denplan, tech vouchers & more
• Discount for friends & family MRI scans in the London centre
• Inclusive, values-led culture that celebrates you

Skills & Expertise

Patient Care and Interaction

• Welcome patients and assist with the completion of examination-related paperwork.
• Escort patients to and from the waiting room, ensuring they are well-prepared for the procedure.
• Explain procedures clearly, answer questions, and offer reassurance to reduce patient anxiety.
• Assist Radiographers in preparing patients for examinations.
• Assist with manual handling as needed.
• Monitor appointment times and keep patients informed of delays or changes.

General Clinical Duties

• Take and record patients' vital signs (observations) as part of the examination or aftercare process.
• Cannulate patients (if appropriately trained and certified).
• Monitor and manage patients post-examination, including drug-related aftercare.
• Ensure a good understanding and application of MRI safety and Radiation Protection regulations.

MRI-Specific Duties

• Screen patients for contraindications to MRI (e.g., metal implants, pacemakers), referring to radiographers as needed.
• Assist with preparation for contrast-enhanced MRI procedures (e.g., preparing contrast media, helping with cannulation setup under supervision).
• Help manage patient bookings, safety checklists, and documentation in line with local MRI safety protocols.
• Ensure MRI-safe practices are upheld, including adherence to magnetic safety zones.

Ultrasound-Specific Duties

• Support efficient scheduling and turnaround of appointments. Liaise with radiologist and book Ultrasound Examinations as required
• Prepare rooms and equipment for a variety of ultrasound scans (e.g., abdominal, obstetric, vascular).
• Chaperone patients during intimate examinations, ensuring dignity and privacy.
• Clean ultrasound probes and equipment between patients according to infection prevention guidelines.

Preventative Health Screening Duties

• Ensure that all queries are responded to timeously and patients scheduled as soon as possible for Health Screening packages
• Prepare all documentation and book all support services appointments (e.g. mammogram) at the preferred providers
• Assist the GP and chaperone and perform the pre consultation tests required as appropriately trained
• Compile all reports in preparation for the follow up consultations
• Maintain a professional, seamless patient pathway throughout the screening process.

Operational and Administrative Duties

• Accurately complete records in the RIS system and other documentation to support compliant scan day operations.
• Assist in sending reports and scheduling patient appointments as needed
• Accept, unpack, and manage deliveries; assist with regular stock takes and stock record maintenance.
• Support clinical audits in collaboration with the Quality and Risk Team.
• Adhere to policies, procedures, and report any suggested changes for improvement.
• Maintain confidentiality of all personal, medical, and financial information.

Quality and Compliance

• Deliver excellent customer service and maintain a professional, patient-focused approach.
• Understand and support the organization's Quality Management System and ISO 9001:2015 standards.
• Comply with MHRA guidance and the IR(ME)R 2017 regulations where applicable.
• Contribute to the ongoing improvement of internal processes alongside the UK management team.