Head of Logistics & Operations

On-site in Hampshire·Full-time·Added 2 months ago (last checked 26 Oct)

Agency

Matchtech

582 open roles

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Our summary

Salary: £70,000 a year
About £4,260 a month after tax.
Contract: Full-time
Closing date: Apply by Tuesday 10 November

Skills

Nice to have

Requirements

What we're looking for

Proven experience in a senior operational leadership position within distribution, logistics, fulfilment
Experience leading a site or operation with full accountability for performance, service, cost, and people.
Strong warehouse, fulfilment, logistics, and third-party logistics (3PL) management experience.
Proven track record of supplier management, commercial negotiations, and carrier tender processes.
Experience leading, developing, and motivating large operational teams.
Excellent stakeholder management, communication, and relationship-building skills.
Demonstrable success delivering operational improvement, transformation, and change initiatives.

Nice to have

Experience with WMS, ERP, and carrier management systems would be advantageous

The role

A market-leadingFMCG/Retail business requires a Head of Logistics & Operations to lead it's multi-channel fulfilment, logistics and warehouse operations. The Head of Logistics & Operations will take full accountability for operational performance across warehousing, customer fulfilment, inventory management, WMS utilisation, carrier relationships, and third-party logistics partners, ensuring outstanding service, efficiency, and safety standards.

Working closely with the wider leadership team, the Head of Logistics & Operations will drive operational excellence, lead a team of approximately 35 employees (6 direct reports) across fulfilment, systems, inventory, warehousing and goods-in to support business growth plans and deliver process and continuous improvement across site operations. The Head of Logistics & Operations should be a supportive and collaborative leader, capable of nurturing and developing talent while increasing employee engagement within the business.

What you'll do

Specific duties of the Head of Logistics & Operations include:

Lead all warehouse, fulfilment, inventory, and logistics operations, ensuring service, cost, quality, and safety targets are achieved.
Develop and implement operational strategies aligned with business growth and customer requirements.
Manage inbound, storage, picking, packing, and outbound activities whilst driving productivity and operational efficiency.
Monitor and improve key operational KPIs including OTIF, inventory accuracy, productivity, service levels, and cost performance.
Oversee operations supporting eCommerce, retail, wholesale, marketplace, and B2B fulfilment channels.
Lead carrier management activities, including supplier performance reviews, contract negotiations, tender processes, and service improvement initiatives.
Manage relationships with third-party logistics providers (3PLs), ensuring contractual service levels and continuous improvement objectives are achieved.
Drive Lean, Six Sigma, and continuous improvement initiatives to enhance service, efficiency, and operational resilience.
Support the businesses transformation agenda, drive change and ensure effective utilisation of WMS

Head of Logistics & Operations applicants should meet the following criteria: