Customer Assistant - Backstage Operations
Marks & Spencer6d ago
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores.
Leeds
UK jobs. Bigger possibilities.
136,000+ live jobsWorkforce Planning Lead - Customer Contact Centres
On-site in Manchester·Added 19 days ago
Marks & Spencer
1542 open roles
Overview
Requirements
Work on-site in Manchester
No relocation package mentioned.
The role
At M&S, exceptional customer service starts with having the right people in the right place at the right time.
As Workforce Planning Lead, you will lead our Forecasting, Scheduling and Real Time teams to deliver effective workforce planning across our in-house and outsourced Customer Services operations. Working closely with key stakeholders and third-party partners, you will ensure accurate forecasting, resource optimisation and service delivery performance, whilst maintaining robust operational plans that support both customer experience and business objectives.
To stay close to our customers and colleagues, our support teams are in the office for at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected. This role can be based from our Manchester, Chester or London support centres.
About Marks & Spencer
Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.
M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.
- Industry
- Retail
- Website
- marksandspencer.com
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