Customer Assistant - Backstage Operations
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores.
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in London·Added 25 days ago
1542 open roles
Hybrid
Office and home days — the ad has the split.
Be near London for hybrid days
No relocation package mentioned.
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special...
Lead the end-to-end delivery of technology programmes and initiatives, ensuring successful outcomes against agreed scope, timelines and quality measures.
Shape delivery plans from approved business requirements and establish effective governance, reporting and delivery rhythms.
Coordinate work across multiple teams, suppliers and partners, managing dependencies and maintaining alignment throughout delivery.
Manage risks, issues, assumptions and changes, providing clear recommendations and timely escalation where needed.
Champion stakeholder communication, implementation planning, operational readiness and continuous improvement through lessons learned.
You bring experience delivering complex technology programmes or projects within cross-functional environments.
Comfortable working with Architecture, Engineering, Product and Business teams to deliver shared outcomes.
Experienced in programme planning, governance, dependency management and balancing business priorities with delivery commitments.
Able to manage suppliers, implementation partners and third-party vendors while navigating risks, issues and change effectively.
Strong communicator with stakeholder management skills and an understanding of technology delivery, systems integration and Agile or hybrid ways of working.
We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process
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Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.
M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.
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