Customer Assistant - Backstage Operations
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores.
UK jobs. Bigger possibilities.
136,000+ live jobsHybrid in London·Added 1 month ago
1542 open roles
Hybrid
Office and home days — the ad has the split.
Be near London for hybrid days
No relocation package mentioned.
Have senior-level experience
Staff-level role.
As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serve millions of loyal customers and thousands of colleagues. With ethical values that run right through the company's core and technology leaders that truly understand software engineering, it's an exciting time as we're redefining ourselves into a digital-first and engineering-led organisation, with the quality of our engineering team being a key differentiator.
This role sits within our Warehouse Automation team, supporting the Fashion, Home & Beauty (FH&B) Supply Chain & Logistics sub-domain, a core part of M&S's growth plans. You will help shape the integrations between our Warehouse Management Systems (WMS) and warehouse automation partners such as Beumer, Dematic and Geek+, building robust, scalable solutions with strong observability, clear metrics and best-in-class engineering practices. You'll play a key role in driving technical direction, improving interface quality and ensuring the operational reliability required to deliver automation safely and effectively within live warehouse environments.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
The team uses a variety of technologies, including:
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.
M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.
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