Customer Assistant - Backstage Operations
Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores.
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Office and home days — the ad has the split.
Be near London for hybrid days
No relocation package mentioned.
This is a fantastic opportunity to join the Internal Audit & Risk (IA&R) team at M&S, where you'll be at the heart of shaping how we do business. You'll work across a wide range of areas in the UK and internationally, giving you real breadth and variety in your role. As a trusted advisor, you'll review and challenge how the business operates, support improvements to the control environment, and make a tangible impact during an exciting period of transformation.
As an Internal Auditor, you'll lead and deliver core risk-based audit activities from planning through to reporting. This is a wide-ranging role that gives you exposure to every part of M&S, working with business partners at all levels. You'll assess the design and effectiveness of controls, identify improvements, and support continuous enhancement of our processes.
You'll also have the opportunity to contribute to ad hoc projects, including investigations, data analytics, and risk management. Some UK and international travel may be required (up to 10%).
Your key accountabilities will include:
Your skills and experience will include:
We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.
M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.