Flow Room Technician

Working across hanging and boxed automation, the role monitors system performance, manages order flow and investigates issues that could affect availability or customer service. By identifying root causes, coordinating timely remedial action and turning complex operational data into clear, accurate reporting, the Flow Room Technician enables Operations, Engineering and wider business partners to minimise disruption and improve performance.

Our Flow Toom Teams work a two-week rolling shift Rota averaging 38.50 hours per week, with 4 shifts in one week and 3 in the next, including alternate weekend working. For guidance the start and finish times are circa 17:30pm to 6:00am but this does vary slightly dependent on area.

NB To apply for this position as part of the application process you will be required to upload an updated copy of your CV and complete some online questions regarding your motivation for applying and the experience you can bring to the role. Shortlisted candidates will then be invited to an onsite assessment

What you'll do

Your key accountabilities will include

• Management of hanging and boxed automation to ensure the smooth flow of product throughout the Distribution Centre to deliver customer proposition in the most efficient way
• Follow flow room processes to increase efficiency in both hanging and boxed automation
• Checking system performance to ensure that availability is improved and raise issues with business partners to minimise operational impact
• Managing order well and investigating customer orders to aid flow and protect Customer Failure Rate
• Provide efficient and accurate reporting to support delivery, including systems housekeeping

Who you are

Your skills and experience will include

• A good understanding of the end-to-end processes within a Distribution environment and the Key Performance Indicators that need to be achieved
• An exceed mentality and target focused with a good knowledge of IT applications including MS Office and Excel
• An analytical approach to problem solving, along with structured and methodical approach and an eye for detail
• Adaptable and receptive to new ways of working and willing to adjust to changing demands and circumstances
• Who thrives in pressurised situations and working to demanding timescales while managing differing priorities from a variety of business partners

What's in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 25% night shift premium for all hours worked between 10pm and 6am
• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone's welcome

We are ambitious about the future of retail. We're reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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