Engagement Lead

Hybrid in London·Added yesterday (last checked 8 Nov)

Marks & Spencer

5067 open roles

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Our summary

Work mode: Hybrid, London
Closing date: Apply by Saturday 14 November

Skills

Pay & benefits

What you'll get

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you've completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you

The role

What you'll do

Your key accountabilities will include:

Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.
Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.
Translate engagement data, trends and feedback into clear insight, practical recommendations and prioritised actions for business areas and senior leaders.
Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications and external survey providers to bring engagement plans to life.
Build leadership capability by helping leaders understand engagement insight, take meaningful action and keep local action plans relevant, visible and impactful.

How you'll work

This role can be based in either our Salford Quays Support Office or London Support Office.

Your skills will include

A strategic problem solver who can turn data, feedback and insight into clear stories, recommendations and action.
Excellent communication, presentation and facilitation skills, with the ability to make complex insight simple, engaging and actionable.
Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.
A strong understanding of engagement, culture, organisational effectiveness and change, ideally within a fast-paced retail or customer-led environment.
Strong project management skills, attention to detail and confidence working with tools such as Excel, PowerPoint, Power BI and communications sites.

Everyone's welcome

#hybridrole

About Marks & Spencer

Marks & Spencer (M&S) is a British retailer selling womenswear, menswear, kidswear, home and beauty products alongside food and drink, both through stores and online with delivery and Click & Collect. The company also offers services including credit cards, insurance and travel money under M&S Money, plus M&S Opticians.

M&S describes itself as trusted by millions of customers and as one of Britain's most-loved brands, investing in better materials, more responsible sourcing and innovative product development.

Industry: Retail

In their own words

Additional information

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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