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Professional Services Consultant
On-site in Isle of Man·Added 3 months ago (last checked 27 Oct)
7 open roles
Our summary
- Work mode
- On-site, Isle of Man
- Experience
- 3+ years
- Closing date
- Apply by Friday 30 October
Skills
Nice to have
Requirements
What we're looking for
- A minimum of 3 to 5 years of hands-on experience in infrastructure engineering, technical project delivery or professional services, ideally within an MSP, systems integrator or multi-customer environment.
- Strong Windows Server capability, including Active Directory, Group Policy, DNS, DHCP, file services, certificates and general server troubleshooting.
- Practical Azure administration and implementation experience, particularly Azure virtual machines, networking, storage, NSGs, VPN connectivity, identity integration and automation.
- Good working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Conditional Access, Entra ID Join and Entra Connect scenarios.
- Ability to deliver customer projects from preparation through to implementation, validation, documentation and operational handover.
- Clear written and verbal communication skills, including the ability to explain technical information to both technical and non-technical stakeholders.
- Good judgement, attention to detail and the confidence to work independently while escalating risks or seeking peer review when appropriate.
Nice to have
- Experience in a professional services, project engineering or MSP delivery role.
- Experience delivering Microsoft 365 tenant, Exchange Online, file, server or identity migrations.
- Azure Virtual Desktop awareness.
- Exposure to Azure DevOps, GitHub Actions, CI/CD pipelines, Azure Bicep, ARM templates, Terraform, YAML or similar automation tooling.
- Experience with firewall platforms such as FortiGate, SonicWall, Cisco Meraki, Sophos or similar.
- Awareness of Veeam, Azure Backup or similar backup platforms.
- Basic understanding of ITIL processes, particularly incident, request, change and problem management.
- Ability to support pre-sales scoping by identifying technical risks, dependencies and delivery considerations.
Education & certifications
No single certification is mandatory where the candidate can demonstrate strong practical experience across Windows infrastructure and customer project delivery. Evidence of continued technical learning and a strong Microsoft infrastructure background is expected.
- Microsoft AZ-104 Azure Administrator Associate, or equivalent Azure administration experience.
- Microsoft AZ-400 Azure DevOps Engineer Expert, or equivalent practical exposure to Azure DevOps, CI/CD and Infrastructure as Code.
- Microsoft 365 or Endpoint Administrator certification, or equivalent practical experience.
- Microsoft Windows Server, legacy MCSA/MCSE certifications, or equivalent practical experience.
- ITIL Foundation, or practical experience working within structured change and incident processes.
The role
Position Overview
The Professional Services Consultant delivers Microsoft cloud, infrastructure and platform projects for Synapse360 customers. The role is suited to an experienced Windows infrastructure engineer with practical capability across Azure, Microsoft 365, identity, networking and automation.
The postholder will take ownership of assigned technical work packages from discovery and planning through to implementation, documentation and handover. The role requires clear customer communication, disciplined delivery and the ability to work effectively with project, pre-sales, service desk, infrastructure and security teams.
About the role
Required skills and experience
Ideal candidate
Important Attributes
- A minimum of 3 to 5 years of hands-on experience in infrastructure engineering, technical project delivery or professional services, ideally within an MSP, systems integrator or multi-customer environment.
- Strong Windows Server capability, including Active Directory, Group Policy, DNS, DHCP, file services, certificates and general server troubleshooting.
- Practical Azure administration and implementation experience, particularly Azure virtual machines, networking, storage, NSGs, VPN connectivity, identity integration and automation.
- Good working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, Intune, Conditional Access, Entra ID Join and Entra Connect scenarios.
- Ability to deliver customer projects from preparation through to implementation, validation, documentation and operational handover.
- Clear written and verbal communication skills, including the ability to explain technical information to both technical and non-technical stakeholders.
- Good judgement, attention to detail and the confidence to work independently while escalating risks or seeking peer review when appropriate.
Technical capability
Windows Server 2016-2025
Strong: installation, configuration, troubleshooting, roles and features, certificates, file services and RDS/IIS awareness.
Active Directory / Group Policy
Strong: users, groups, OUs, GPO design and troubleshooting, domain controller awareness and replication/DNS dependencies.
DNS / DHCP / Core Network Services
Strong: practical configuration and troubleshooting in customer environments.
Microsoft Azure IaaS
Working to proficient: VMs, storage, virtual networks, NSGs, VPNs, backup integration, identity integration and general administration.
Microsoft Entra ID
Working to proficient: users, groups, MFA, Conditional Access, identity sync, join and registration concepts.
Microsoft 365
Working to proficient: Exchange Online, Teams, SharePoint, OneDrive, licensing awareness and migration/support tasks.
Intune / Endpoint Management
Working knowledge: enrolment, policies, compliance, configuration profiles and Autopilot awareness.
VMware vSphere / Hyper-V
Working knowledge: VM lifecycle, snapshots, basic troubleshooting and migration support.
Networking
Working to proficient: TCP/IP, VLANs, routing basics, VPNs, DNS resolution and firewall rule troubleshooting.
PowerShell
Working knowledge: administration, repeatable tasks, reporting, bulk changes and troubleshooting support.
Backup Technologies
Awareness to working knowledge: ensuring project-delivered workloads have suitable backup and recovery considerations addressed.
Security Fundamentals
Working knowledge: least privilege, MFA, secure configuration, hardening basics, certificates and secure administration.
Project Delivery
Proficient: implementation planning, change records, risk notes, rollback planning, validation and customer handover.
Documentation
Strong: as-built documents, implementation notes, handover packs, diagrams and support-ready information.
Azure DevOps / GitHub
Working knowledge: repositories, branching concepts, pull requests, work items, boards and practical project delivery use.
CI/CD and Infrastructure as Code
Awareness to working knowledge: build/release pipelines, approvals, variables, controlled deployment practices, Bicep, ARM templates or Terraform.
Benefits
Competitive Salary and Benefits package will be provided to the successful candidate.