Accommodation Support Worker in City Wide

Salary

Grade 5 £30,023 - £33,119 (bar at £32,046) per annum pro rata

About The Role

Location: 258 Brownley Road Wythenshawe M22 5EB

Working Hours: 35 Hours Per Week (Days, evenings and nightshifts rota, including weekends and bank holidays)
Contract Type: Full-Time, Permanent
Additional Payments: 20% Flexibility payment

Working style: On-Site
Closing Date & Closing time: 11.59pm, 10 November 2026
Interview Method: Face to Face

You must already have a valid right to work in the UK documentation, as we cannot offer visa sponsorship for this role.

As an Accommodation Support Worker, you'll provide person-centred support to people experiencing homelessness, helping them to build independence, improve wellbeing and move towards sustainable housing solutions.

You'll help the Temporary Accommodation Service reduce homelessness in Manchester, ensuring residents receive practical support, access to appropriate services and opportunities to achieve positive outcomes. Your work will contribute to improving the lives of vulnerable residents and supporting Manchester's commitment to ending rough sleeping.

In this role you will:

• Provide intensive, person-centred support to residents, carrying out assessments, developing support plans and helping individuals achieve agreed goals and longer-term aspirations.
• Support residents to access services and resources, including benefits, budgeting support, healthcare, substance misuse services, identification documents, banking facilities and accommodation options.
• Maintain accurate records, case notes and performance information using a range of systems, ensuring all information is recorded in a timely and professional manner.
• Work with residents, colleagues, partner agencies and support services to coordinate interventions and achieve positive outcomes tailored to individual needs.
• Support homelessness prevention, accommodation-based support services and move-on planning to help residents progress towards greater independence and suitable long-term accommodation.

This role operates on a rota which includes days, evenings, weekends, night shifts and bank holidays. A flexibility payment of 20% is paid in addition to the basic salary. The role is based at Brownley Road, a 20-bed temporary accommodation service for people experiencing homelessness.

For queries about the role, please contact the hiring manager, Joseph Graham, at [email protected] to arrange a convenient time to discuss the role. This route is for vacancy-related enquiries only and should not be used to submit applications.

Pre-employment checks

If you are successful, your appointment will be subject to completing the relevant pre-employment checks. These checks will be carried out as part of our recruitment process and includes:

• Satisfactory references and other pre-employment checks where applicable.
• DBS (Disclosure and Barring Service) clearance- The post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced [delete as appropriate] Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice. We have a policy on the secure handling, storage and use of DBS information, as well as a policy on the recruitment and employment of ex-offenders. Both policies are available on request - If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to GOV UK for details for how to obtain your Police check or Certificates of Good Character.

For more information on these checks, please visit checks page

About the Candidate

We're looking for a compassionate, resilient and motivated individual who is passionate about supporting people experiencing homelessness. You will be able to build positive relationships, work calmly in challenging situations and take a proactive approach to helping residents achieve their goals. You will also be committed to delivering a high-quality service that promotes independence, dignity and inclusion for all.

We'll use the following essential criteria to decide which candidates to invite to assessment. Please use your personal statement to provide evidence of how you meet each criterion, supported by relevant examples:

• Experience of carrying out risk assessments, safeguarding activities and supporting vulnerable individuals while maintaining appropriate professional boundaries and confidentiality.
• Ability to manage competing priorities, organise a varied workload and make effective decisions in a fast-paced environment.
• Strong communication, record-keeping and IT skills, with the ability to work collaboratively with colleagues and partner agencies to achieve positive outcomes for residents.

Applications from people with lived experience of homelessness are positively encouraged.

The successful candidate must be willing to work a shift pattern that includes evening, weekend, night and bank holiday working, and must be able to undertake an enhanced DBS check

For guidance on how to write your personal statement, please visit How to Apply - Manchester City Council.

For your application

For your application, in your written personal statement you will also need to include the below essential criteria;

If you're invited to assessment, we'll look at a wider range of the role requirements. For more detail, please see the role profile.

Use of AI

You may use AI to support your application, but all examples must be your own and based on real experience. Applications may be withdrawn if content is misleading or presents someone else's experience as your own. Internal candidates may also face disciplinary action.

Guaranteed Assessment Scheme
We guarantee progression to the assessment stage for applicants who meet the essential criteria used for shortlisting and are eligible under the scheme. Learn more

Support and Adjustments
If you're successful in securing a role, we'll make every effort to provide the support, equipment and reasonable adjustments you need to carry out your duties. Where needed, we'll consider adapting aspects of the role. Learn more

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city. You'll help improve lives and support our local communities. Working together, we can create better public services for everyone.

Benefits we offer

• Up to 26 days' annual leave, rising to 31 days after five years' service
• Buy up to two extra weeks' leave
• Up to 3 days' volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• A defined benefit pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks

Learn more at Careers - Manchester City Council

Our commitment to inclusion

At Manchester City Council, we're dedicated to creating a workplace that fully reflects the diversity of our local communities. We actively encourage applications from people of all ages and backgrounds and are particularly keen to hear from applicants from ethnic minority communities and disabled people, who remain underrepresented in parts of our workforce.

GM Elevate Programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Accessible Formats:
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