HR Payroll Apprentice

Are you looking to start a rewarding career in Human Resources and Payroll?

The London Borough of Hillingdon is seeking a motivated and enthusiastic individual to join our HR Payroll and Reward Team as a HR Payroll Apprentice. This is an excellent opportunity to gain valuable workplace experience whilst developing a recognised professional qualification in a busy, supportive, and customer-focused environment.

As an apprentice, you will gain hands-on experience across a wide range of HR and payroll functions, supporting the administration of employee and payroll changes, developing customer service skills, and learning about employment-related processes that support over 2,500 employees across the Council.

What you'll be doing

You will work as part of the HR Payroll and Reward Team, acting as a first point of contact for managers, employees, external organisations, and members of the public seeking HR and payroll support.

Your duties will include

• Providing professional and friendly advice on HR Payroll policies and procedures.
• Responding to telephone, email, and face-to-face enquiries.
• Supporting payroll administration activities and ensuring deadlines are met.
• Processing and maintaining employee records and documentation.
• Managing and progressing cases through the HR case management system.
• Supporting the team with a range of administrative activities.
• Identifying opportunities to improve ways of working and enhance customer service.

About You

We're looking for someone who is eager to learn, enjoys helping people, and is interested in building a career within HR and Payroll.

You must have:

• GCSE (or equivalent) Maths and English at Grade C/4 or above.
• A willingness to work towards a relevant professional qualification.
• A genuine interest in developing a career in HR and Payroll.
• Good IT skills, including Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• A positive and proactive attitude.
• Excellent customer service skills.
• The ability to work effectively as part of a team.
• A commitment to learning and personal development.

Please note that this is a level 3 apprenticeship for up to 18 months.