Salesforce Administrator

• Experience of working with Salesforce Service Cloud or other Salesforce products.
• Salesforce administrator certification (ADM201 or equivalent).
• Strong knowledge of Salesforce configuration, including flows, validation rules, page layouts, reports and dashboards.
• A good understanding of Salesforce security, permissions and user management.
• Experience managing data quality and governance controls.
• Strong communication skills and the ability to support, train and engage users.
• The ability to manage competing priorities and meet deadlines.

• Experience with Salesforce Data Cloud, Agentforce and other AI-enabled Salesforce capabilities.
• Experience integrating Salesforce with external systems and applications would be desirable.
• Experience working within an IT services or customer-focused environment and knowledge of Agile ways of working would be desirable.

• Free travel on LNER, plus 75% off other companies' tickets (for you and your dependents).
• Discounted international train tickets (after one year's service).
• 50% discount on LNER tickets for friends and family.
• Generous pension scheme.
• Annual cycle to work schemes/electric vehicle scheme.
• Discount, savings and cashback scheme from top retailers.
• Health and wellbeing schemes and discounts.
• A host of training opportunities to help further your career.
• Rewards and awards to recognise when you shine.

Great journeys start with great people
Here at LNER, we're shaping the future of rail on one of the UK's most iconic routes. From our high-speed Azuma fleet, redefining long-distance travel, to our next generation of trains, Serenza, this is a moment of real transformation for LNER. We're investing in cutting-edge technology, sustainability, and most importantly our people, to deliver outstanding experiences for our customers. There has never been a more exciting time to grow your career with LNER!

So, what exactly does our Salesforce Administrator do?
We're looking for a Salesforce Administrator to join our Information Technology team based in Newcastle, helping us get the very best from our Salesforce platform.

This is an exciting opportunity to play a key role in how we use technology to support our people, improve customer experiences and drive smarter ways of working across the business.

You'll be the go-to expert for Salesforce, making sure the platform is reliable, efficient and continually improving. Alongside day to day administration, you'll support our digital and AI ambitions, including Agentforce and other AI-powered capabilities that will help us deliver more personalised, data-driven experiences.

If you're passionate about Salesforce, enjoy solving problems and want to help shape the future of how we work, we'd love to hear from you.

You'll also be involved in;

• Managing user accounts, profiles, roles, and permissions.
• Maintaining data quality, including imports, exports, deduplication, and quality assurance.
• Building and maintaining reports and dashboards to provide valuable insights for stakeholders.
• Configuring and customising Salesforce features such as objects, fields, flows, page layouts, and validation rules.
• Providing day-to-day support for users, helping them get the most from the platform.
• Working closely with stakeholders to understand requirements and deliver effective solutions.
• Maintaining system documentation, procedures, and governance standards.
• Overseeing platform updates, testing, and integrations with other IT systems.
• Ensuring compliance with data protection, security policies, and audit requirements.

What you'll need
We're looking for someone who is a self-starter with proven experience as a Salesforce Administrator. You'll also have;