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Senior Bodyshop Advisor

On-site in Chesterfield +1·Full-time·Added yesterday (last checked 16 Oct)

Lithia UK

450 open roles

Overview

Salary
£30,000 a year

About £2,090 a month after tax.

Contract
Full-time
Closing date
Apply by Monday 16 November
Holiday
23 days holiday + bank holidays

Skills

The role

Stratstone BMW Chesterfield

Salary of £30,000 with a bonus of £6,000, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services

Can you bring a passion for incredible customer service to a new career as Senior Bodyshop Advisor at Stratstone BMW Chesterfield?

As one of the UK's leading volume automotive retailers, we're dedicated to providing a personalised, value service for our customers. We're looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.

What does the role of Senior Bodyshop Advisor involve?

  • Provide excellent customer service by greeting customers, understanding their needs, and communicating repair requirements and timelines
  • Schedule appointments, manage work orders, and ensure that repairs are completed on time
  • Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
  • Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

What qualities do I need to succeed in the Senior Bodyshop Advisor role?

  • Background in customer service and an interest in the automotive industry, whether above or below the bonnet
  • Flawless organisation skills, and confidence with using computer systems
  • Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an incredible service, with a passion for making our customers happy!

Here at Pendragon, together, we're unstoppable. Collaboration is at the heart of our culture, and it's the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We'll empower you with the opportunities to bring out the best in yourself, and in return you'll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.

Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.

At Lithia UK, our growth is powered by our people

As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process. 

About Lithia UK

Lithia UK is one of the UK's leading automotive retailers, with over 5,000 Associates nationwide serving hundreds of thousands of customers online and across its dealerships every year. Beyond motor retail, the group operates companies in the fleet management and parts distribution spaces, with UK businesses branded Evans Halshaw, Stratstone, Driveway Vehicle Solutions (previously Pendragon Vehicle Management) and Quickco.

Industry
Motor Retail
Employees
5,000
In the UK
Annesley, Nottingham
All open roles at Lithia UK

Location

Lithia UK · S41 9BH

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