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136,000+ live jobsHybrid in Nottingham·Full-time·Added 15 days ago
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Apply by Tuesday 27 October
The date the employer’s listing closes.
Be near Nottingham for hybrid days
No relocation package mentioned.
33 days holiday inc. bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.
Nice to have
Salary up to £53,860 with car allowance, bonus, with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Group Customer Resolution and Information Rights Manager (fixed-term until September 2027)
We're looking for an experienced Group Customer Resolution and Information Rights Manager to lead our central Customer Services function. This is a fantastic opportunity for someone who thrives on solving complex problems, leading high-performing teams and using customer insight to influence positive change across a national business.
You'll lead a team responsible for resolving our most complex customer complaints while overseeing the delivery of our information rights obligations, including Data Subject Access Requests (DSARs) and GDPR-related enquiries. Working closely with senior leaders across the business, you'll help shape the standards, governance and processes that deliver fair outcomes for our customers and protect our business.
Hybrid (1 day per week) Lithia UK Head Office, Annesley Nottingham
If you're passionate about customer experience, confident navigating complex regulations and enjoy coaching others to succeed, we'd love to hear from you.
Lithia UK is one of the UK's leading automotive retailers, with over 5,000 Associates nationwide serving hundreds of thousands of customers online and across its dealerships every year. Beyond motor retail, the group operates companies in the fleet management and parts distribution spaces, with UK businesses branded Evans Halshaw, Stratstone, Driveway Vehicle Solutions (previously Pendragon Vehicle Management) and Quickco.
At Lithia UK, we're committed to Growth Powered by People. That means putting our customers at the heart of everything we do while continually improving the way we work.
As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
Lithia UK · NG15 0DR
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or browse Nottingham·Customer Success·Mid-level·Hybrid·Car Dealerships & Motor Retail·Motor Retail
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