Night Porter

On-site in the UK·Part-time·Added 8 days ago (last checked 4 Oct)

Leonardo Hotels

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Overview

Job details

Permanent contract
Part-time.

Requirements

Work on-site in the UK
No relocation package mentioned.

Skills

Pay & benefits

What you'll get

Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

The role

LMM - The Midland is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.

What you'll do

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you'll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you're our ideal Night Porter, you will:

• Along with your other colleagues in the Night team, take responsibility for the safety and security of the hotel and our guests.
• Carry out regular Fire Walks each night, inspecting emergency exit routes and firefighting equipment whilst also ensuring the security of the hotel and clearing the corridors of clutter.
• Be able to manage multiple room service orders in the kitchen, preparing food to a high standard and delivering orders in good time.

About Leonardo Hotels

Leonardo Hotels is a major hotel group operating 315+ hotels with 56,000+ rooms across 137 destinations in 21 countries in Europe and Israel. Its brand family includes Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo, and Leonardo Limited Edition, alongside other Fattal Group brands such as Jurys Inn and Herods. The group positions itself around genuine hospitality, serving both business and leisure travellers with centrally located hotels, meetings and events facilities, and the AdvantageCLUB loyalty programme.

Founded: 1998
Website: leonardo-hotels.com

In their own words

About the company & team

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

Additional information

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

All open roles at Leonardo Hotels