Assistant Head Concierge

On-site in London·Full-time·Added yesterday (last checked 12 Nov)

Leonardo Hotels

216 open roles

Apply

Our summary

Work mode: On-site, London
Contract: Permanent, full-time hours

Skills

Pay & benefits

What you'll get

Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression

The role

Be Yourself - Be a Bold Team Player - Be Leonardo
Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Head Concierge will direct the strategic initiatives and objectives of the Concierge department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As Head Concierge you'll be the backbone of the team as you'll be working with your Head of Department to inspire and motivate the team, ensuring that all guests have memorable experiences with us. Take a deep breath because you'll be stepping into a busy role! You'll be supervising, training and coaching a vibrant team to maximise our guest care strategies. Our Guest Relations team are the first to welcome guests into our hotel; your warm and friendly personality is so important to ensure guests have a great stay with us. If you're our ideal Head Concierge, you will: • Be a people person and passionate about providing first-class guest care • Build an extensive knowledge of our city to make savvy recommendations on the local area, attractions and restaurants • Always look for ways to improve our guests' stay • Have a genuine desire to support others in a fast-paced environment Some of the perks our Assistant Head Cocierge could enjoy include:

Additional information

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

About Leonardo Hotels

Leonardo Hotels is a major hotel group operating 315+ hotels with 56,000+ rooms across 137 destinations in 21 countries in Europe and Israel. Its brand family includes Leonardo Hotels, Leonardo Royal Hotels, Leonardo Boutique Hotels, NYX Hotels by Leonardo, and Leonardo Limited Edition, alongside other Fattal Group brands such as Jurys Inn and Herods. The group positions itself around genuine hospitality, serving both business and leisure travellers with centrally located hotels, meetings and events facilities, and the AdvantageCLUB loyalty programme.

Founded: 1998

In their own words

Additional information

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

All open roles at Leonardo Hotels