British Sign Language Video Interpreter

• Be a brand ambassador for the Company

• Registered with the National Register for Communications Professionals working with Deaf and Deaf blind people (NRCPD) or the Regulatory Body for Sign Language Interpreters and Translators (RBSLI) and able to provide evidence of re-registration on a yearly basis.Verified by the NRCPDor RBSLIto meet all of the registration criteria required by them to be accepted onto their register. On successful registration, interpreters are issued with a yellow identity badge that they will have at all assignments (official NRCPD badges feature a silver 'Sign Safe' logo)

• Must hold an MA, Post Graduate Diploma or NVQ Level 6 or equivalent in BSL/English Interpreting and Translating. In addition to this, they should hold a Level 6 orhonoursdegree level or equivalent in their second language (typically BSL)

• Sufficient appropriate experience of public sector BSL interpreting and evidence must be available on request

• Independent worker, willing to take responsibility with proactive approach

• Works to understand business, as well as customer needs and strives to exceed expectations

• Ability to work in a fast paced,high-pressurerole and to multitask

• Ability to set, communicate and track clear & measurable goals through KPI's

• Competency in Microsoft Office

• Administration experience

• Any other duties appropriate to the position

• Competency in Microsoft Office

• Administration experience

• Experience in delivering training

• Experience in quality control/ performance review of others

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Responsible for handling video calls and render the meaning of conversations between British Sign Language and English speakers. Break the communication barrier in a wide range of industries that LanguageLine Solutions serves, during simple or complex, technical or non-technical video interpreting sessions.Providing supportwiththemanagement of BSLinterpreterswith the potential to develop to Senior Language Specialist responsible for BSL interpreter training and performancemonitoring.

• Respond to video interpreting sessions promptly and conduct interpretation in a professional manner

• Exhibit excellent interpreting skills and professional attitude whilst interpreting

• Provide accurate and complete interpretation of verbaland non-verbalmessages as uttered by LanguageLine Solutions' clients and their customers of limited English proficiency

• Ensure the highest level of quality by following all interpreting guidelines and procedures as set forth by LanguageLine Solutions andprofessional bodies such asNRCPDand RBSLI

• Remain impartial and unbiased while using correct protocol

• Manage the flow of the video-call and avoid taking over and interaction with theservice userw/o client's permission

• Exhibit knowledge of industry-specific terminology and protocol i.e. medical/court/insurance/government agencies

• Provide excellent customer service to client andservice useri.e. use of appropriate tone, patience and courtesy

• Maintain a positive working relationship with Contractor Liaison, the Interpreter Resource Centre and other departments as needed

• Demonstrate dependability

• Demonstrate commitment to cultural sensitivity and working in a diverse environment

• General admin tasks,such asproducing reports

• Assisting with any other ad-hoc duties which may be required by the department

• Wear LLS branded uniform during video calls

• Take personal responsibility for ensuring personal information is used fairly and lawfully within GDPR guidelines, report any personal data security incidents immediately and abide by the Information Security Policy detailed in the Staff Handbook

• Any other duties appropriate to the position

• High speed Home Broadband. This internet connection should provide download speeds of no less than 5 Mbps and upload speeds of 3 Mbps

• Home office should provide space for a backdrop of 5 ft by 7 ft and a desk and chair

• A direct connection from the modem to the desktop or laptop must be used. Cable or fiber optic services are preferred. For optimal connectivity: Satellite service is not permissible

• Must have access to a quiet space free from background noise or distraction

Job Description

Position:British Sign LanguageSupport Specialist

Department:OPI/VRI Over-the-Phone Interpreting and Video Remote Interpreting

Reports to:OPI/VRIReal Time Analyst Lead

Location:Hybrid:Work from Homeand / or LanguageLine Head Office, London

The following range of experience, knowledge and skills are required: