Central Bookings Co-ordinator

Central Bookings Co-Ordinator - Darlington Office Based Role - 3 Month Temp Contract

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions... we've got every occasion covered.

Could you be what we're looking for?

We're looking for a Central Bookings Co-Ordinator who thrives on organisation, pace, and problem solving, someone who enjoys turning enquiries into bookings while also spotting opportunities to optimise capacity and drive revenue. Someone that lives and breathes hospitality and is able to keep up a high standard when working under pressure and to deadlines.

The Role

The Central Bookings Co-Ordinator is responsible for managing bookings of up to 29 guests across Lane7 Group venues while also supporting the optimisation of venue booking diaries. Working within the Bookedit booking platform, this role ensures that group enquiries are handled quickly and professionally while proactively managing booking placement to maximise capacity, utilisation, and revenue.

In addition to booking administration and diary optimisation, the role plays an important part in driving revenue through upselling experiences, activities, and packages, helping guests enhance their visit while increasing average spend per booking.

Key Responsibilities include:

• Manage incoming group booking enquiries for bookings of up to 29 guests across multiple channels including website, phone, email, and partner platforms.

• Respond promptly and professionally to enquiries, delivering a fast and positive first impression of Lane7.

• Identify enquiries exceeding 29 guests and transfer them to the appropriate Corporate Sales Manager in line with internal processes.
• Follow up enquiries and provisional bookings to maximise conversion and minimise lost opportunities.
• Accurately input booking details into Bookedit, ensuring all booking information is complete and correct.
• Proactively recommend and upsell activities, food and drink packages, and premium experiences to enhance the guest experience and increase booking value.
• Convert enquiries into confirmed bookings by clearly communicating available experiences, packages, and booking options.

To be a success with Lane7, you'll have

• The ability to work evenings and weekends, this is not a Monday to Friday 9 - 5 role.
• Experience working in hospitality, leisure, reservations, events, or guest services preferred.
• Experience using Bookedit or similar booking platforms.
• Strong organisational and administrative skills with excellent attention to detail.
• Commercial mindset with the ability to identify upselling opportunities and maximise booking value.
• Confident written and verbal communication skills with the ability to recommend experiences and packages naturally.
• Ability to manage multiple venue diaries and enquiries simultaneously in a fast-paced environment.
• Proactive and solution-focused approach to problem solving.
• Strong sense of ownership and accountability.

What We'll Offer

• Salary - £12.71 Per Hour
• 3 Month Temp Contract
• 28 days holiday per year (Plus 1 day holiday for every year worked - Up to 5 years)
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren't working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Refer a friend scheme
• Cycle2Work scheme partnered with Halfords