Customer Service Executive

Your profile:

• Share the same values: Play as One Team | Play with Elegance | Play by Daring | Play with Tenacity
• Customer Service & Supply Chain Experience: Previous experience within customer service, logistics, supply chain, or wholesale operations, ideally within a retail or fashion environment.
• Strong Communicator: Excellent verbal and written communication skills with the ability to build relationships across multiple stakeholders internally and externally.
• Analytical Mindset: Comfortable working with data, reporting on KPIs, and identifying opportunities to improve performance and efficiency.
• Solution Focused: Proactive and resourceful, with a strong ability to investigate issues, provide solutions, and manage competing priorities.
• Highly Organised: Exceptional attention to detail with the ability to manage multiple tasks, deadlines, and stakeholders in a fast-paced environment.
• Systems & Excel Proficiency: Strong computer literacy skills, particularly Excel and Outlook. Experience with SAP, ORLI, or CBR would be advantageous.
• Fashion & Customer Focused: Passionate about delivering excellent service, supporting business performance, and contributing to the success of a premium global brand.

Join the Lacoste Team as our Customer service executive!

Reporting to: UK Customer Service Team Lead

Hybrid working: London office / home (3:2)

As our Customer Service Executive, you will play a key role within the UK & Ireland Supply Chain and Merchandising team, ensuring the seamless execution of supply chain processes and delivering an outstanding customer experience. Acting as the link between Sales, Logistics, Supply Chain, warehouse partners, customers, and our teams in France, you will help ensure the smooth flow of products into the UK and onward to our wholesale customers.

This is an exciting opportunity for a customer-focused and detail-oriented professional with experience in customer service, supply chain, or logistics who is looking to further develop their career within an iconic global brand.

Your responsibilities:

• Support Wholesale Order Book Performance: Manage order entry, reconciliation, allocation, and order book optimisation to maximise conversion and ensure customer commitments are met.
• Coordinate Supply Chain Operations: Monitor stock movements, arrivals, bookings, and shipments, working closely with Supply, Sales, Logistics, warehouse partners, and customers to ensure smooth delivery execution.
• Manage Customer Service Activities: Investigate and resolve delivery and compliance issues, process credits for shortages or discrepancies, and provide clear communication to customers throughout.
• Drive Accurate Reporting & Analysis: Track shipping performance against KPIs, provide accurate reporting, identify risks and opportunities, and support business decision making through data analysis.
• Lead Customer Customisation Processes: Coordinate personalised orders with warehouse teams and customers, manage translation files, and organise required materials such as tags and cartons.
• Build Strong Partnerships: Collaborate closely with internal teams across the UK and France, as well as external logistics providers and customers, to ensure operational excellence.
• Champion Continuous Improvement: Identify smarter ways of working, contribute to process improvements, and support the ongoing development of systems, tools, and best practices.

Why join Lacoste?

Working at Lacoste means...

Representing an iconic brand that's part of the MF Brands Group, alongside Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities. Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs time to recharge. Embracing our Durable Elegance approach, placing our products and value chain at the heart of our sustainability ambitions while fostering social inclusion and creating equal opportunities for all

Rewards & Benefits:

• Package: Competitive salary + Bonus
• Health & Wellbeing: Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assistance Programme with the Retail Trust
• Holidays: 25 days per year
• Swag: Up to 65% off Lacoste products
• Learning & Development: Continuous support on your learning journey from day one
• Parenthood: Enhanced family leave and pay from day one, paid Assisted Conception leave
• Extras: Employee Referral Scheme, Long Service Awards, Social Committee events

Ready to join a unique adventure?

• 1st step:
• 2nd step: First call with the Talent Acquisition Business Partner
• 3rd step: Interview with the Customer Service Team Lead
• 4th step: Interview with the Customer Service Manager
• 5th step: Accept the challenge and become a Lacoste teammate!

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application, feel free to get in touch with us by email uktalent@lacoste.com (please include 'Workplace Adjustments' in the subject line).