Shift Manager

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As part of an exciting new phase within our organisational structure, we are looking to appoint a Shift Manager to join our Bicester site and play a key role in driving operational excellence.

In this position, you will be responsible for the day-to-day operational performance of designated buildings within our Loan Pool operation, ensuring full compliance with established procedures and standards. You will lead and inspire teams to achieve organisational objectives, foster a collaborative and high-performing working environment, and ensure outstanding service delivery across the operation.

A key aspect of the role will be building a culture of teamwork and accountability, enabling the business to consistently achieve its targets. You will also provide a strong communication framework that promotes effective and continuous dialogue across your teams and the wider business at our Bicester site, ensuring alignment, engagement, and operational success.

This is a flexible role supporting a busy 24-hour operation across five days per week. Working hours will be planned and agreed with the Site Lead on a weekly basis, allowing for a collaborative approach to scheduling while ensuring excellent service delivery.

How you create impact

• Lead and develop Warehouse Front Line Managers, ensuring effective day-to-day operational performance and team engagement.
• Manage stock integrity, productivity, facilities, and operational resources to ensure smooth and efficient site operations.
• Monitor and drive operational and business KPIs, identifying opportunities for continuous improvement and enhanced performance.
• Plan, review, and communicate operational requirements effectively, ensuring service delivery meets customer and business expectations.
• Build and maintain strong customer relationships, delivering exceptional service while operating within budgetary requirements.
• Manage departmental budgets, workforce performance, succession planning, and employee development through regular coaching and performance reviews.
• Promote a culture of teamwork, continuous improvement, compliance, and adherence to company policies, quality standards, and operational procedures.
• Ensure full compliance with Health & Safety, legal, and regulatory requirements, maintaining high standards of housekeeping, safe working practices, and operational excellence.

What we would like you to bring

• Experience managing logistics or warehouse operations within a fast-paced operational environment.
• Strong knowledge of warehouse management systems; experience with JDA/RedPrairie systems is advantageous.
• Proven ability to lead teams, support performance, and contribute to a positive and collaborative working environment.
• Effective communication, interpersonal, influencing, and conflict-resolution skills.
• Demonstrated ability to achieve operational targets and contribute to continuous improvement initiatives.
• Sound understanding of warehouse processes, including stock management, picking, loading, and operational workflows.
• Good knowledge of Health & Safety requirements, with a commitment to maintaining a safe and compliant workplace.
• Proficient in Microsoft Office applications (Excel, Word, and Outlook), with strong organisational, analytical, problem-solving, accuracy, and attention-to-detail skills, and the ability to work independently or as part of a team to meet deadlines.

What's in it for you

At Kuehne+Nagel, we invest in our people and provide opportunities to build a rewarding and successful career within a global logistics leader. In return for your skills and commitment, you'll benefit from a competitive package including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through long service.

You'll also have access to our contributory pension scheme and Route 2 Rewards, offering exclusive discounts, recognition programmes, and wellbeing resources designed to support your professional and personal wellbeing.

As a proud holder of the Gold Armed Forces Covenant Award, we are committed to supporting service leavers, reservists, veterans, and military families. We value the diverse skills and experiences they bring and actively support successful transitions into civilian careers.

Join us and be part of a team where your contribution is recognised, your development is supported, and your future matters.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks