Air Logistics Operational Care Specialist in Feltham

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Are you passionate about air logistics and enjoy working in a fast-paced environment where every shipment matters? As an Air Logistics Operational Care Specialist, you will play an important role in ensuring shipments are coordinated accurately, efficiently and on time.You will manage the operational journey of shipments, from bookings and documentation through to monitoring and deviation management. Working closely with Customer Care teams, carriers, gateways, warehouses, customs teams and other partners, you will help ensure customer requirements are met while maintaining high standards of service, compliance and operational efficiency. Please note that this role operates Tuesday to Saturday, with the following working hours: Tuesday to Friday, 11:00 to 19:00, and Saturday, 08:00 to 16:30.

• Coordinate air freight shipments accurately and on time, ensuring agreed customer requirements and transit times are met.
• Manage bookings with carriers, partners and gateways, prepare the required documentation and monitor shipments throughout their operational journey.
• Proactively monitor shipments and manage deviations, ensuring accurate and timely updates are reflected in our operational systems, including relevant cost information.
• Review Customer Care instructions and clarify any discrepancies relating to routing, transit times, rates or regulatory requirements.
• Collaborate closely with carriers, suppliers, gateways, warehouses, customs teams and other internal and external partners to ensure smooth shipment execution.
• Monitor the operational performance of carriers and partners, escalating issues when agreed service levels or commitments are not being delivered.
• Support cost optimisation and profitability by securing suitable capacity and competitive buy rates where required.
• Contribute to continuous improvement and greater automation by identifying opportunities to improve processes and working with relevant teams to implement effective solutions.

• Previous experience in Air Logistics or freight forwarding, with a good understanding of air freight operations.
• A qualification or vocational background in freight forwarding or logistics would be advantageous.
• Strong analytical, organisational and problem-solving skills, with excellent attention to detail.
• A proactive, service-oriented mindset and a positive can-do attitude.
• Good communication skills and the ability to coordinate effectively with customers, suppliers, carriers and internal teams.
• The ability to prioritise tasks, manage your time effectively and perform well in a fast-paced environment.
• A collaborative approach and the ability to work effectively as part of a team.
• Knowledge of relevant air freight regulations and industry requirements, with fluency in the local language and at least an intermediate level of English.