Customer Service Advisor

On-site in Middleton·Full-time·Added today (last checked 28 Oct)

JW Lees

63 open roles

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Our summary

Salary: £26,500 a year
About £1,880 a month after tax.
Work mode: On-site, Middleton
Contract: Full-time
Closing date: Apply by Friday 27 November
Holiday: 33 days holiday inc. bank holidays

Skills

Pay & benefits

What you'll get

Competitive pay plus annual profit share bonus, ensuring you share in the success of the company
Private medical insurance
Enhanced pension scheme
33 days annual leave (inclusive of bank holidays)
30% discount on food and drink across our pubs, inns and hotels for you and friends and family
Discounted stays in our hotels and inns
24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
Great opportunities to grow in your role and progress your career with our internal and external development programmes
Enhanced maternity, paternity and adoption policies
Access to our onsite pub 'The Cottage', each Friday.
Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

The role

Customer Service Advisor Vacancy - £26,500 per annum plus bonus
This is a full time, office based role.

JW Lees have an exciting opportunity for a Customer Service Advisor to join the established Customer Service team based from our Greengate Brewery in Middleton, Manchester.

What you'll do

Ensuring all customers are dealt with in an efficient and professional manner via phone, email or face to face
Build excellent relationships with customers
Ensure that all customer records are up to date on NAV
Keeping up-to-date with all the latest products and promotions and advising customers of the same
Upselling and cross selling where possible to increase average sales value
Managing call diaries ensuring all customers are called on allocated days
Ensure phones are always covered and cover reception when required
Managing repairs and Tech Service calls through NAV - allocating work to specific contractors and chasing updates
Liaising with other departments to assist in resolving any queries
Working closely with transport and warehouse to ensure on time delivery of customer orders and any ad hoc order requests
Dealing with any customer complaints in a professional manner recognising the need to escalate where required
Assisting the Sales Team with any ad hoc requirements or needs
Achieving set KPI's and Customer Service Levels and Standards

Customer Service Advisor skills

Computer literate, proficient to an intermediate standard in all Microsoft Office packages
Excellent communication, both oral and written
Professional and flexible
Be able to cope within a high-pressured environment
Be able to devise solutions to issues as they arise
Ability to work in a team
Always demonstrate a can-do attitude
Being driven and positive
Ability to multi task
Target driven
Being sales oriented
High level of organisational skills
High level of motivation
Ability to pay attention to detail and to work methodically and accurately

About JW Lees

In their own words

About the company & team

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together

All open roles at JW Lees