Customer Service Executive
IWGNew10 locations
This position sits at the heart of our growing global organisation and is a critical role where you will have an opportunity to shine and deliver world-class customer service.
£28k a yearLeeds
UK jobs. Bigger possibilities.
136,000+ live jobsFranchise - Community Associate
On-site in Kidderminster·Full-time·Added today (last checked 12 Oct)
Overview
Job details
Permanent contract
Full-time.
Apply by Thursday 12 November
The date the employer’s listing closes.
Requirements
Work on-site in Kidderminster
No relocation package mentioned.
Skills
Pay & benefits
What you'll get
On top of a competitive salary package you'll enjoy:
- A bright and inspiring work environment
- Training and development opportunities
The role
Community Associate
Please note, you will be employed by a Regus Franchise Owner.
At Regus, we've built the world's largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you'll be able to work better, faster and happier too.
The opportunity
As a Community Associate, you'll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
A typical day at Regus
You arrive 15 minutes before your centre opens to make sure everything is ready and check there's nothing the cleaners have missed.
Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room... and can you help her set up the projector and take an order for drinks?
The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that's lunch.
Early afternoon, you sit down with the Community Manager to discuss the organisation of next week's networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything's nice and tidy, it's time to head home.
About you
We're looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
- A good communicator, with the ability to build strong professional relationships and empathise with people's needs
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
About IWG
IWG (International Workplace Group plc) is a provider of flexible workspace solutions, offering office space, coworking, memberships, virtual offices, meeting rooms and workplace recovery services. The company describes itself as the world's number one workspace provider, helping 8 million people across six continents work flexibly, and operates in more than 120 countries and 1,000 cities.
Its centres are staffed by customer-facing community teams — Community Associates and Community Managers — who deliver service to customers and visitors, drive occupancy and conduct tours, with structured training programmes and defined career paths from entry-level roles to managerial positions. IWG also works with franchise partners, property brokers, commercial landlords and referral partners, and positions itself as a leading enabler of the shift to hybrid working.
- Industry
- Flexible workspace
- Website
- iwgplc.com
Location
IWG · DY11 7QE
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