Practice Manager

At inspiring vet care, our people are at the heart of everything we do. As the UK's number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We have a unique opportunity for a Practice Manager to join our team on a part-time basis (24 hours across 3 days per week). You'll be joining Gilmore Veterinary Surgery part of inspiring pet care, which is a single-site practice with a supportive and collaborative team. We are passionate about delivering excellent patient care and have built a positive culture where colleagues work together, support one another, and enjoy what they do.

* Lead, support, and develop the non-clinical team, creating a positive and collaborative culture

* Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows

* Deliver an excellent client journey from first contact through to follow-up care

* Manage rotas, recruitment, onboarding, and team development

* Drive financial performance, budgeting and KPI management

* Monitor performance and support practice growth and improvements

* Ensure compliance with RCVS standards, health & safety, and regulatory requirements

* Maintain facilities, equipment, and stock levels

* Handle client feedback and resolve issues professionally

* Support marketing and community engagement initiatives

* Friendly, caring and supportive team culture

* Stable practice team with a strong focus on patient care

* Forward-thinking approach, with interest in clinical development and new ways of working

* Varied nursing role across consulting, theatre, diagnostics and general nursing

* In-house laboratory facilities, including handheld blood gases

As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership (Director of Practice & Clinical Services and Head Nurse) to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.

You'll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.

You Might Be a Great Fit If...

You are an experienced people and operations manager with strong leadership capability. You'll bring:

* Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments

* Strong people management skills, including performance management and team development

* Good operational and organisational capability, with the ability to manage competing priorities

* Experience handling complaints, change, and complex situations with confidence

* Strong communication and stakeholder management skills

At inspiring vet care, we're committed to supporting you in a senior operational leadership role. When you join us, you'll benefit from:

* A key leadership role with responsibility for operational performance and team culture

* Clear career pathways with progression opportunities into senior practice or regional leadership roles

* Ongoing learning and development via the IVC Evidensia Academy to support leadership and professional growth.

* A collaborative, values-led culture focused on care, community, and continuous improvement

Closing Date: 13th December