Service Engineer

To be successful in this role you will have electro-mechanical fault-finding knowledge, you must be IT Literate, have excellent administration, organisation, and planning skills. Must have knowledge in critical and analytical.

You will be able to consistently complete tasks to a high standard, provide excellent customer service, have a positive and “will do” attitude, must be able to work individually or as part of a team and be willing to drive long distances.

You will receive a competitive salary, 25 days annual leave + 8b/hols, contributory pension, medicash, life assurance x4, company car and OT.

Main Purpose of the role
To provide service support, installation, commissioning and pre-delivery inspections for Ishida Europe Ltd and third-party products to external customers and internal departments or regions.

• The installation and commissioning of all product lines.
• The repair of Ishida and OEM equipment.
• To provide training for customer and Ishida personnel where required.
• To liaise with customers and Ishida personnel to resolve ongoing issues if they arise.
• To maintain a high-level of effective communication with customers and all internal departments.
• To attend meetings as required.
• To complete service order site reports at all times and follow up where necessary.
• To work a reasonable amount of overtime including weekends to meet the business needs as required.
• To ensure maximum assistance in achieving the financial targets set for the department.
• To ensure compliance with the current UK Service Policy.
• To provide out of hours telephone technical support (as agreed).
• To adhere to customers site rules and standards at all times.
• To maintain safe systems of work, comply with relevant Health and Safety legislation and report any breaches.
• The role holder will undertake all tasks within their level of skill and ability that are commensurate with the post.