CloudOps Lead

On-site in London·Full-time·Added 21 days ago (last checked 8 Oct)

IQVIA

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Overview

Job details

Full-time
Per the ad.

Requirements

Work on-site in London
No relocation package mentioned.
Have 10+ years of experience
Lead-level role.

Skills

Nice to have

The role

Job Description Summary

We are seeking a Site Reliability Engineering Lead to head a team delivering mission-critical cloud services for a UK Public Sector client. This role combines hands-on technical expertise with leadership responsibilities, ensuring high availability, reliability, and scalability of cloud platforms. You will drive operational excellence, champion automation, and foster collaboration across cross-functional teams to deliver secure, resilient solutions.

Key Responsibilities

Team Leadership & Management

Lead, manage and mentor a team of CloudOps engineers, ensuring performance management, career development, and engagement.
Manage on-call rota and operational readiness for 24/7 support.
Oversee administrative and resource planning tasks.
Represent CloudOps in Programme Board, Architecture, Service Reviews & Client Meetings where necessary

Cloud Operations & Automation

Design and implement Infrastructure-as-Code (IaC) solutions using tools such as Terraform and Ansible.
Automate provisioning, configuration, and scaling of AWS cloud resources.
Build and maintain CI/CD pipelines for infrastructure and application deployments.

Platform Reliability & Performance

Monitor and troubleshoot cloud services to ensure uptime and rapid incident resolution.
Optimise system performance through metrics, dashboards, and proactive tuning.
Implement cost optimisation strategies for cloud resource usage.

Application Support

Become familiar with the application and service to be able to provide L2 support
Co-ordination with Service Management, Engineering & DevOps around application issues

Operational Excellence

Develop and maintain disaster recovery and backup strategies.
Ensure compliance with security and governance standards, including handling sensitive data (PII/PHI).
Maintain comprehensive documentation for infrastructure and operational processes.

Collaboration & Continuous Improvement

Partner with QA, Product, and Development teams to enhance service reliability.
Drive initiatives to improve time-to-market, quality, and resilience of solutions.

About You

Proven experience in CloudOps/DevOps/SRE roles (10+ years), with strong leadership capabilities.
Skilled in cloud architecture (AWS preferred), Linux environments, and containerisation frameworks.
Proficient in Python or similar programming languages.
Hands-on experience with IaC tools (Terraform, Ansible) and CI/CD automation.
Strong problem-solving skills and ability to work in fast-paced, distributed teams.
Eligible for DBS check and UK Security Clearance.

Desirable:

Experience supporting client-facing systems in public sector or healthcare.
Familiarity with secure systems handling sensitive data.
Proactive mindset for identifying operational improvements.

Note: This role is not eligible for UK visa sponsorship.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Hiring process

1 interview

Other interviews are conducted on Microsoft Teams, unless otherwise specified.
Most interviews are conducted in English unless otherwise specified. However, some questions may be asked in local language.
The use of AI support during an interview or online assessment is strictly prohibited and grounds for disqualification.