Senior Research Executive - Travel, Hospitality & Leisure

Are you an experienced quantitative researcher looking to work with some of the world's leading Travel, Hospitality and Leisure brands? Do you enjoy turning complex tracking data into compelling stories and actionable insights while building strong client relationships? If so, we'd love to hear from you.

About the role

Join the Travel, Hospitality & Leisure (THL) team within Ipsos' Customer Experience division and play a key role in delivering industry-leading tracking and insight programmes. The team helps clients understand and improve customer and employee experiences, driving retention, advocacy and business growth.

As a Senior Research Executive, you'll work across a range of high-profile clients and projects, collaborating with managers and directors to deliver exceptional research programmes from set-up through to reporting. You'll have the opportunity to build strong client relationships, contribute to questionnaire design, analyse trends and customer experience data, and help create impactful stories that drive business decisions.

This is a fantastic opportunity for a commercially minded researcher who enjoys variety, thrives in a collaborative environment and wants to further develop their expertise in customer experience and tracking research. You'll contribute to strategic client reviews, support business growth initiatives and influence how the team continues to evolve and innovate.

About you

• Experience delivering quantitative research projects within a market research or consumer insights environment
• Strong interest in customer experience, consumer behaviour and insight generation
• Excellent relationship-building skills with the confidence to engage directly with clients and stakeholders
• Ability to analyse data, identify trends and translate findings into meaningful business recommendations
• Strong organisational skills with the ability to manage multiple projects and deadlines effectively
• Collaborative approach with a willingness to support colleagues and contribute to team success
• Curious mindset with a passion for continuous learning and improving research approaches
• Confidence giving and receiving feedback to support personal and team development
• Proficiency in adopting and leveraging AI tools to enhance efficiency, insight generation and quality of delivery

Essential skills

• Experience working within a consumer insights or market research agency
• Strong understanding of quantitative research methodologies
• Experience managing tracking studies from project set-up through to reporting
• Experience designing or contributing to surveys and questionnaires
• Ability to analyse trend data and develop clear, actionable insights
• Proficiency in Microsoft Excel and PowerPoint
• Strong written and verbal communication skills
• Excellent attention to detail and commitment to high-quality delivery
• Effective time management and project prioritisation skills

Desirable skills

• Experience using SPSS, Q or R for data analysis
• Strong numerical and analytical capabilities
• Understanding of AI and machine learning applications within market research
• Experience assessing and implementing AI tools to improve research efficiency and insight generation
• Knowledge of customer experience measurement and tracking programmes
• Experience working across multiple clients and complex project portfolios
• Ability to identify commercial opportunities and contribute to business growth initiatives
• Quick learner with the flexibility to adapt to changing client and project requirements

Benefits

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range health & wellbeing, financial benefits and professional development opportunities.

We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

Ready to have an impact? Apply now!

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

At Ipsos, we collaborate with the world's leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that's backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology, it's always all about people