Halo Automation Engineer

Halo ITSM Automation Engineer | Contract | Outside IR35 | Immediate start Client: national UK charityWe're looking for a hands-on Halo ITSM specialist to deliver a defined set of automation requirements and identify further opportunities across the service desk. What you'll doReview the existing automation requirements and turn them into working Halo workflows and automations.Build, test and deploy the automations through to production.Assess current ITSM processes and recommend further automation opportunities, prioritised by value and effort.Document all configuration and hand over knowledge to the internal team so they can support it themselves. What you'll bringStrong, recent hands-on experience with Halo ITSM (HaloPSA experience is also relevant), including workflow configuration, automation rules, ticket types and SLAs.Experience with Halo integrations, such as the Halo API, webhooks, Integrator and runbooks.Scripting or integration experience is a plus, for example PowerShell, REST APIs, or Entra ID and Intune integration.A proven track record of taking requirements through to tested, deployed automation.Clear documentation habits and confidence running knowledge transfer with non-specialist teams.