Technical Assistance Associate - Spanish speaking

Hybrid in London·Added 25 days ago (last checked 8 Oct)

Interactive Brokers

8 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Benefits

5% employer pension
Paid in by the employer, per the ad. The legal minimum is 3%.
Cycle to work and season ticket loan
Commuter benefits named in the ad.

Requirements

Be near London for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

Skills

The role

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with Spanish as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR."

Responsibilities

Providing support to clients through phone, chats, and tickets

Technical and functional support for the Interactive Brokers' platforms

Desktop applications (Windows, macOS, and Linux)

Mobile applications (Android and iOS)

Troubleshooting and support for Interactive Brokers' web-based offerings

Problem management with a focus on wide-scale technical issues

Requirements

Languages: fluency in English and Spanish is a must. Any other European language is a plus.

Bachelor's degree, preferred if in a technical field.

2+ years in client facing support role

2+ years' experience working with Windows, and Mac, software support, connectivity support

Excellent verbal and written communication skills and the ability to work effectively in a team environment

Experience working with support ticketing systems

Adaptable to a constantly changing technical environment

Initiative and desire to learn new skills/technologies and remain up to date with the latest trends

A genuine passion for solving technical problems

Experience with financial products and services is a plus.

Benefits

Career support and development

Salary commensurate with experience

Performance-based discretionary cash bonus scheme

Discretionary stock grant

Group Life Assurance cover

Group Income Protection

Gross pension scheme at 5% employer, 4% employee

Hybrid working model

Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)

Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*

Corporate events

Travel season ticket loans

Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.