Cookie Crew

Sweet Perks

• Flexible work schedules – get work to work around you!
• Pension
• Holiday Pay
• Guaranteed paid day off for your birthday – Who wants to be at work on their birthday?
• 50% Employee Discount
• Employee assistance and wellness support
• Excellent training through the Cookie College
• Fun and exciting team environment
• Unrivalled culture and values – Work with the team not by yourself
• Enjoy a free cookie on every shift

Purpose of the Role

Business Context

Key Focus Areas

• Customer Experience: Deliver friendly, fast, and consistent service every time.
• Product Quality: Prepare cookies and other menu items to brand standards.
• Operational Execution: Follow processes to ensure smooth and efficient shift operations.
• Team Contribution: Work collaboratively to maintain pace and performance during busy periods.
• Cleanliness & Compliance: Maintain a safe, clean, and organised bakery environment.

Key Responsibilities

• Customer Experience & Service

• Deliver excellent service to both in-store and delivery customers.
• Take orders accurately via POS and digital systems.
• Handle customer queries professionally and escalate where needed.
• Represent the Insomnia Cookies brand with a positive, friendly attitude.

Product Preparation & Quality

• Prepare cookies, drinks, and other menu items to company standards.
• Follow recipes, portioning, and presentation guidelines.
• Ensure all orders are accurate, complete, and ready on time.
• Maintain consistency in product quality during busy trading periods.

Operational Execution

• Support smooth running of shifts by following direction from Shift Leaders.
• Assist with opening, closing, and daily operational routines.
• Follow stock handling, rotation, and waste procedures.
• Support delivery order preparation and handover processes.

Teamwork & Culture

• Work collaboratively with team members to maintain pace and efficiency.
• Support new starters and contribute to a positive team environment.
• Communicate clearly with colleagues during live trading.
• Demonstrate flexibility to support different areas of the bakery.

Operational Excellence & Compliance

• Follow all food safety, health & safety, and hygiene standards.
• Maintain cleanliness of workstations, equipment, and customer areas.
• Complete required cleaning and operational checklists.
• Report any issues, hazards, or maintenance concerns promptly.

Candidate Profile

• Experience
  • Experience in retail, hospitality, or customer service is desirable but not essential.
  • Experience in fast-paced environments is beneficial.
  • Skills & Behaviours
    • Positive, friendly, and customer-focused attitude.
    • Strong teamwork and communication skills.
    • Ability to work efficiently under pressure.
    • Reliable, punctual, and flexible (including late-night shifts).
    • Mindset & Traits
      • Energetic and proactive approach to work.
      • Takes pride in quality and consistency.
      • Willingness to learn and develop new skills.
      • Adaptable in a fast-moving, delivery focused environment.

Success Measures

• Consistent delivery of high-quality products.
• Positive customer feedback and service standards.
• Strong teamwork and contribution during shifts.
• Adherence to food safety and operational standards.
• Reliability and flexibility in supporting store operations.