Installation Technician

• Experience of installing and setting up computer hardware, networks, domain accounts, and of troubleshooting and rectifying user and hardware issues.
• Proficiency with Windows Operating Systems - both desktop (Windows 11) and server (Server 2022/2025 including roles).
• Understanding of the configuration and operation of server and networking infrastructure.
• Good understanding of hardware and software specifications.
• Strong problem-solving skills.
• Good written and presentation skills.
• Excellent verbal communication skills with the ability to support customers of varying levels of proficiency.
• Ability to travel to customer sites within the UK and overseas.
• Valid driving license and passport.
• Able to undertake manual handing tasks and working in operational environments.

• IT professional qualification (desirable not essential).
• Custom Installation (CI) professional qualification (desirable not essential).
• Experience and understanding of CI issues, knowledge of LAN and Mains backbone specifications (desirable not required).

• A good standard of education related to IT and experience in an IT-based environment.
• Experience and understanding of IT fault finding, including networking
• Experience in a customer-facing role.

• Electric vehicle lease scheme
• Cycle to work scheme
• Discounted shopping
• Health care cash back scheme
• Discount on local gym membership
• Free bakery goods on a Friday to thank you for your week
• Free fruit every day
• Subsidised snacks - proceeds to charity
• Discounted access to financial advisor
• Contributory Pension Scheme
• 25 days holiday plus your birthday off
• Life Assurance 4 x salary
• Long service awards
• Free car parking
• Recruitment referral scheme

We are seeking a practical, reliable and technically capable Installation Technician to support the delivery, installation and commissioning of Air Traffic Control simulator systems at customer sites in the UK and overseas.

It would suit a Deskside Support, Field Service or IT Infrastructure professional looking to develop within the aviation simulation sector.

The role covers a broad range of delivery activities, from supporting bids and preparing equipment through to building, installation, configuration, testing, troubleshooting and customer handover.

Key Duties include:

• Delivery, installation, building, configuration and testing of simulators to customer sites
• Site visits to assess the viability of installs
• Creation of technical documents for bids
• Creation of installation documentation
• Preparation of equipment orders
• Configuring hardware and software
• Shipping of completed simulators
• Troubleshooting
• Liaising with Project Managers to ensure key milestones are met

Whilst this role will be based at our offices in Bournemouth it will involve extensive travel.