Supervisor

The Last Exchange is a bold new concept from Individual Restaurants, inspired by the character and energy of London's historic markets. Combining exceptional British food, properly made drinks and genuine hospitality, we're creating a pub experience that celebrates quality, craftsmanship and great people.

We're looking for passionate, energetic and talented Supervisors to join our opening team.

What You'll Do

As a supervisor, you'll play a key role in leading the guest experience, supporting your team and ensuring the highest standards are delivered every day.

You'll:

• Lead by example, delivering warm, engaging and professional service at all times
• Support the management team in the day-to-day operation of the venue
• Motivate, coach and develop team members to achieve their best
• Ensure exceptional guest experiences and resolve guest queries confidently and professionally
• Monitor service standards and maintain a seamless guest journey throughout every shift
• Assist with opening and closing procedures, cash handling and daily operational checks
• Support the training and onboarding of new team members
• Maintain high standards of cleanliness, presentation and health & safety compliance
• Coordinate effectively with both Front of House and Back of House teams to ensure smooth service
• Help create a positive, energetic and welcoming atmosphere for both guests and colleagues

What We're Looking For

• Previous experience in a hospitality Supervisor, Team Leader or Senior Front of House role
• Passion for hospitality and creating memorable guest experiences
• Positive attitude and strong leadership skills
• Friendly, confident and approachable personality
• Excellent communication and organisation skills
• Ability to remain calm and effective in a fast-paced environment
• Strong attention to detail and commitment to high standards
• Team player with a proactive, hands on approach
• Flexible approach to evenings, weekends and peak trading periods

Why Join The Last Exchange?

• Award Winner of The Sunday Times Best Places to Work 2024, 2025 & 2026
• Team activities and opportunities to raise money for charities
• Join a rapidly growing company with excellent opportunities for internal progression and career development
• Bespoke training and development pathway through our Rise programme
• Clear opportunities for promotion and career progression across our growing business
• Access to up to 40% of earned wages and financial wellbeing tools through Stream
• Employer contribution pension scheme
• Refer a Friend bonus scheme
• 50% off your food and drink bill at any of our restaurants, at any time, for up to 8 people
• Optional Health Care plan
• 15% off your grocery bill at Iceland Foods
• Discounts and cashback from high street and online retailers
• Enhanced Maternity and Paternity packages
• Employee Assistance Programme through The Drinks Trust, providing 24/7 support and access to counselling services
• The opportunity to be part of an exciting new London opening from day one

At The Last Exchange, we believe in taking the familiar seriously, putting hospitality before ceremony, championing character over convention and making every detail count.

Apply today and help shape one of London's most exciting new hospitality destinations.