Air Show Assistant

Air shows and flying events are among IWM Duxford's most significant public programmes, attracting visitors from across the UK and beyond while generating vital income to support the museum's work. The Air Show Assistant helps ensure these events are delivered safely, efficiently and professionally through accurate administration, effective planning support and excellent coordination. Your work will directly contribute to the successful delivery of memorable visitor experiences, support aviation participants and event stakeholders, and help maintain IWM Duxford's reputation as a world-renowned aviation heritage destination.

• Support the planning, administration and coordination of IWM Duxford's air shows, flying days and related events.
• Assist with trader administration, including coordinating communications and confirming attendance.
• Create purchase orders and support financial administration associated with air shows and flying events.
• Assist Flying Display Directors with the preparation of air display paperwork, pilot briefings, notes and operational documentation.
• Create, issue and maintain records for event passes and accreditation processes.
• Produce reports and maintain accurate event records to support planning, evaluation and decision-making.
• Attend and support all air shows and flying days, including assisting with event set-up, delivery and operational activity.
• Support the sales and delivery of commercial events held at IWM Duxford.
• Work collaboratively with colleagues, contractors, volunteers and stakeholders to deliver safe, efficient and high-quality events.
• Contribute to continuous improvement initiatives, identifying opportunities to enhance event planning and delivery processes.
• Deliver excellent customer service and maintain professional standards in all interactions.

What We're Looking For

At IWM, we're driven by a shared purpose: helping people understand the impact of conflict and the experiences of those affected by it. At IWM Duxford, this mission comes to life through one of the world's most significant historic aviation sites, where visitors can experience aviation history through flying aircraft, air shows, exhibitions and collections. You'll join a passionate Air Show team responsible for delivering some of the UK's most celebrated aviation events. Working alongside aviation professionals, Flying Display Directors, event specialists, contractors and volunteers, you'll help bring world-class air shows and flying events to life. This is a varied and exciting role that combines event administration, operational delivery and stakeholder coordination in a unique heritage aviation environment.

• Strong organisational and administrative skills with excellent attention to detail.
• The ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Experience using Microsoft Office applications and maintaining accurate records.
• The ability to build positive working relationships with a wide range of colleagues, partners and stakeholders.
• A proactive and flexible approach, with a willingness to support operational event activities when required.
• Strong customer service skills and a commitment to delivering high standards.
• The ability to work both independently and as part of a collaborative team.
• An interest in events, aviation, heritage or visitor attractions.

You'll work on-site at IWM Duxford as part of the Air Show team, supporting the planning and delivery of a busy programme of air shows, flying days and commercial events. The role combines administration, stakeholder coordination and hands-on event delivery, offering a varied and rewarding working environment. The position requires flexibility, including working evenings, weekends and public holidays during the air show season. You'll work closely with colleagues across events, operations, aviation, commercial and visitor-facing teams, helping deliver exceptional experiences for participants and visitors alike.

• Develop a strong understanding of IWM's mission, values and how the Air Show Assistant role contributes to organisational success.
• Build positive working relationships with the Air Show team, Flying Display Directors and key stakeholders.
• Become confident using relevant systems, processes, templates and documentation required for air show planning.
• Provide professional and timely support for trader administration, purchase orders and aircraft participation documentation.
• Prepare and maintain event paperwork, pilot notes, briefing documentation and operational records with increasing independence.
• Contribute effectively to planning meetings and provide updates on assigned areas of responsibility.
• Support successful event set-up and operational delivery across air shows and flying days.
• Demonstrate excellent customer service, professionalism and adherence to safety and operational procedures.

For a full list of duties and the person specification (which your application will be marked against), please view the Job Description.