Account Manager

• Act as the main day-to-day contact for your accounts, setting clear scope, expectations and status updates for the client
• Manage a portfolio of events, including large conferences, summits and exhibition stands
• Review new client briefs, question and shape the approach, establish project teams and respond with solutions that meet the client's objectives
• Set, monitor and manage client budgets, working closely with the project team to protect profitability on a complex account
• Work with wider agency partners to keep inter-agency relationships strong and campaigns joined up
• Manage client change requests and secure sign-off, so projects stay within budget and on track
• Share client feedback and insight with the wider project team and internal stakeholders
• Troubleshoot issues as they arise and escalate to the Account Director when needed
• Support pitch and proposal work as required
• Attend live events and projects across the UK and internationally where required
• All other duties appropriate to the role

We’re an inclusive agency, invested in our people and connected to challenges we face in society across diversity, inclusion, mental health, wellbeing and sustainability. 

This role supports the Client Experience team in delivering key public sector accounts. You'll act as the main point of contact for clients, building strong relationships, and keeping delivery on track across a mix of events, including large conferences, summits and exhibition programmes. You'll also work closely with wider agency partners to keep projects joined up and take ownership of budgets and commercial performance.