Murex RTB Manager

• Financial - market-based pay based on skills and experience, discretionary annual bonus, pension contribution 10% (employee contribution 5%), travel insurance, life assurance and income replacement insurance.
• Hybrid working - the option to work remotely up to two days per week, depending on the role.
• Family - 6 months maternity leave at full pay, 4 weeks paternity leave at full pay and enhanced shared parental leave pay. Coaching for family leave returners and access to emergency care via My Family Care. Paid fertility and miscarriage leave.
• Wellbeing - private medical insurance, Bike2Work scheme, health and fitness subsidy, holiday exchange, Employee Assistance Programme and menopause policy.
• Community - paid volunteering leave and Give As You Earn scheme. Vibrant CSR and engagement forums and fundraising for our charity partners.
• Development - a suite of opportunities to build the skills you need to excel in your role

If you're excited about becoming part of our team, get in touch. We'd love to hear from you!

ICBCS has appointed Robert Walters Outsourcing (RWO) to manage its recruitment process and Preferred Supplier List (PSL). Unsolicited CVs sent directly to ICBCS or its staff from non-PSL agencies will not be accepted and no fees will be paid for such submissions.

A key objective for the role will be to understand the technical and functional intricacies of the suite of applications that they support, including the end-to-end business impacts associated with planned change or ineffective system maintenance. They will understand the interfaces to and from their respective systems such that they will be able to provide an accurate assessment of the current capabilities and limitations of the systems. They will understand the critical path of their batch and the associated downstream, upstream and business impacts.

They will manage dependencies with other projects and input into the solution design, testing and sign-off of any new or changed services including both change-the-bank and run-the-bank activity.

The successful candidate(s) will own the end-to-end production environment, and will work closely with other staff, global stakeholders and local teams to ensure cross-project dependencies, cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.

They will manage all resources (permanent staff, contractors and consultants) across their respective application stack ensuring business needs are met in the most cost effective manner. Seeking out continuous improvements and process efficiencies in working with IT areas to deliver/ contribute to outstanding customer service and a 'fit for purpose' business architecture, whilst mitigating any risks and ensuring high standards are upheld.

• You will ensure that the appropriate daily processes, operating models, shift rota's, escalation matrices, communication models and support escalation requirements are created, maintained and made available to the relevant technology and SD teams.
• You will manage the Team, daily work allocation, yearly objectives and goals.
• You will work with service delivery, infrastructure support & business stakeholders to define and prioritise issues according to severity
• You will ensure production break-fix and service improvement requirements take priority over CTB through effective stakeholder management and expectation setting.
• You will ensure that the ICBCS Service Delivery problem, incident & change management processes are understood and followed by support teams at all times.
• You will maintain vendor agreements, licenses, SLA's, underpinning contracts ensuring regular and repeatable service reviews are in place and minuted.
• You will ensure all batch SLA's/ OLA's are appropriate, understood and agreed for the critical path of your batch processes, ensuring that you understand the full business impacts of any failures along that path.
• You will ensure appropriate Back-Ups & transaction logging are in-place to meet the RTO/ RPO requirements of your business as defined in the BIA
• You will focus your attention on the identification of incident root cause and service improvement with an inquiring and tenacious approach.
• You will conduct proactive trending on a wide and diverse set of data points any potential incident or risk themes.
• You will review current & recent problems to ensure the correct level of due diligence and challenge has been performed to mitigate repeat incidents.
• You will ensure problem records are kept up to date with clear & concise information explaining what current investigational steps are taking place with clear commitments on delivery.
• You will ensure that data quality assurance standards are maintained and improved where possible to ensure meaningful Management Information can be produced for Senior Management.
• You will work closely with the Service Delivery Management teams to pro-actively identify areas of opportunity for improvement.
• You will provide frequent status and metric reporting taking the opportunity to continuously mature the reporting catalogue as required.
• You will have a restless curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality.
• You will be efficient at managing several applications as part of your service portfolio.
• You will hold yourself and others to account on the delivery of actions, escalating non-delivery to senior management
• You will manage your own workload proactively and understand escalation processes.
• Your primary focus will be on driving incident reduction demonstrated through improved production stability.
• You will ensure adherence to all group standards / policies and procedures.
• The role leads itself but you will indirectly influence colleagues and leaders across Technology to think 'Production first'.
• You will play a key role in the wider incident/ crisis management frameworks by participating in a number of regular forums
• You will be fully supportive to other members or roles within the immediate and wider technology teams.
• You will ensure strong peer to peer relationships within technology and the business by being proactive and understanding complexities, processes, challenges and priorities.
• You will ensure that all aspects of your service portfolio are compliant against any Software, Hardware, Database & vendor application roadmaps engaging with the appropriate teams where required to define action plans and raise awareness around associated risks.
• You will ensure that all aspects of your service portfolio are deployed as per the approved architectural designs.
• You will actively partake in the Technology governance forums to ensure your service portfolio and book of work is represented across the technology organisation.
• Strong relationships with development teams to ensure early engagement, input, challenge and delivery of all change-the-bank Initiatives.
• Regularly attend mandatory governance meetings to ensure appropriate diligence, rigor and representation of new service implementations or enhancements across the application and infrastructure stack.
• Foster strong relationships with the business to understand business strategy with awareness of reputational, financial or regulatory impacts associated with disruption to the supporting services. This includes having a complete understanding and awareness of direct upstream, downstream and integration components including periphery dependent systems/ business services.
• Day-to-day relationships with staff from other business units to ensure strong collaboration, awareness, and unification of approach, book of work, challenges, best practice, etc.
• Robust relationships with the architecture functions (both Infrastructure and Enterprise) to ensure compliance with associated roadmaps, new service design, existing service re-design.
• Strong operational relationships with Infrastructure platform support to ensure continued stability and availability of production services.
• External vendors to ensure delivery of contracted services and associated improvements.

We're looking for the following skills and experience. If you don't have all of these but think you could be a good fit for the role, get in touch.