CISO (Chief Information Security Officer)

Job title: CISO (Chief Information Security Officer)

The Chief Information Security Officer (CISO) is accountable for Cyber Security, Information Security, Technology Risk and Cyber Resilience across the Company.

The role leads the development and execution of the Company's cyber security strategy, ensuring the protection of telecommunications networks, customer data, digital services, AI-enabled solutions and corporate information assets. As a member of the Technology and Innovation Leadership Team, the CISO acts as the principal advisor to the Chief Technology & AI Officer, Executive Leadership Team and Board on cyber security risks, emerging threats, major incidents, regulatory obligations and strategic security investments.

• Develop and execute the Company's cyber security strategy and multi-year security roadmap.
• Ensure security objectives are aligned with corporate, technology and digital transformation priorities.
• Provide regular cyber risk and resilience reporting to Executive Committees, Audit Committees and the Board.
• Establish and maintain the enterprise information security framework.
• Develop and enforce security policies, standards and controls.
• Maintain cyber risk registers, risk treatment plans and risk reporting mechanisms.
• Define security requirements for telecommunications infrastructure.
• Ensure secure implementation of emerging technologies such as AI, automation, IoT and 5G services.
• Embed security-by-design and privacy-by-design principles across all technology initiatives.
• Establish governance and security controls for AI-enabled solutions and data models.
• Assess risks associated with AI, automation and advanced analytics solutions.
• Lead, develop and inspire the cyber security function and promote continuous learning and professional development within the cyber security team.

Office location with Hybrid working: Hammersmith

• Extensive Telecoms experience and experience in a start-up or PE environment and technology, digital services.
• Proven and seasoned experience managing telecoms security operations, cyber risk and regulatory compliance programmes.
• Experience presenting cyber security matters to Executive Committees and Boards.
• Demonstrated leadership during cybersecurity incidents and crisis situations.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.
• Ability to think strategically, provide practical solutions, and make sound decisions in complex and evolving product and customer journey environments.
• Strong leadership abilities, including the capacity to build and motivate teams, manage change, hold people to account and drive a culture of customer and product focus.
• Preferred/desirable Professional Certifications - CISSP, CISM, CRISC, CCSP, ISO 27001 Lead Implementer or Lead Auditor, GIAC Certifications.

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022-23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Whatever we're doing - whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:

• We work smarter, together
• We stay focused
• We strive for excellence

1. You apply
2. We carefully review your application
3. We'll get back to you - even if it's a no (for now)