Night Host/ess

Previous experience in hotel front office management within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

Benefits of the Night Host/ess role include

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free Meals on duty in our colleague restaurant
• Uniform laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

Hyatt Regency London Olympia is part of the transformation of Olympia into London's newest destination for entertainment, hospitality and business, featuring exclusive new restaurants and bars, a brand-new music venue and theatre to delight visitors from all over the world. Building on a rich heritage of events and culture, Olympia is becoming a vibrant neighbourhood of venues, eateries, public realm and experiences in London.

Within the Olympia destination, Hyatt Regency London Olympia offers 204 bedrooms, a bar and restaurant, a welcoming lobby lounge and three meeting rooms, with direct connectivity to Pillar Hall and the International Convention Centre. Having recently opened, the hotel presents an exciting opportunity to join a growing team and help shape the future of this landmark hotel.

• Welcome and assist guests during night hours, managing late check-ins, early departures, and guest enquiries with professionalism and warmth.
• Handle overnight front desk operations, including reservations, billing, calls, system updates, and basic administrative tasks.
• Responding appropriately to any incidents or emergencies.
• Resolve guest concerns efficiently and courteously, ensuring a positive guest experience at all times.
• Complete night audit and provide a clear handover to the morning team.