Application Support Team Leader

Role: Application Support Team Leader
Client: Tech Firm
Compensation: £55,000 - £65,000 + Bonus
Location: Near Bracknell

Overview

My client are looking to add an Application Support Team Leader to their ranks in a particularly busy period.

The Role

You will be responsible for leading the Application Support function, improving efficiency, handling escalations, and mentoring engineers while remaining technically involved.

Key Responsibilities

• Support Efficiency: Assuring and improving Support function efficiency.
• Incident Management: Handling escalations and coordinating responses during incidents.
• Customer Relationships: Building and maintaining strong relationships with customers.
• Mentoring: Providing mentoring and guidance to Engineers.
• Ownership: Taking ownership of critical issues.
• Continuous Improvement: Driving continuous improvement across the Support function.
• Collaboration: Working hand in hand with other teams to provide product related insights and relaying bugs.
• Training: Driving training and development.
• Best Practice: Demonstrating best practices.
• Technical Contribution: Contributing technically to incidents.
• Service Reviews: Delivering and taking responsibility for service reviews.

Requirements

• Leadership: Experience working in an Application Support Team Lead capacity.
• SQL: Strong SQL knowledge.

Desirable

• Linux: Experience with Linux.

If this is of interest, please apply ASAP for more information.