Customer Engagement Adviser

At HSL Chairs, we're passionate about improving people's quality of life through expertly crafted furniture designed for comfort, support and wellbeing. For over 50 years, we've been helping customers find the right seating and mobility solutions for their individual needs, and we're proud of the personal service that sets us apart.

Due to continued business growth, we're looking for multiple Customer Engagement Advisers to join our friendly and supportive team.

This isn't a typical sales role!

At HSL, we believe in taking the time to understand each customer's circumstances, lifestyle and comfort requirements before recommending the right solution. Our approach is consultative rather than transactional, focusing on building trust, creating meaningful conversations and helping customers make informed decisions.

If you enjoy speaking with people, uncovering their needs and delivering exceptional service, we'd love to hear from you.

• Speaking with customers who have requested a brochure or information about our products.
• Introducing customers to HSL's in-store and home consultation services.
• Understanding individual customer needs and recommending the most appropriate next steps.
• Converting enquiries into booked appointments for our showrooms and Home Consultation Advisors.
• Coordinating appointments with stores and field-based colleagues.
• Processing catalogue and brochure requests accurately and efficiently.
• Conducting post-sale follow-up calls to ensure customers are happy with their experience.
• Supporting the wider Customer Service team when required.
• Maintaining accurate customer records and ensuring a seamless customer journey.

Hours: 37.5 hours per week

As a Customer Engagement Advisor, you'll be one of the first points of contact for customers who have shown an interest in our products and services. Through thoughtful and engaging conversations, you'll help customers begin their journey towards greater comfort and independence.

We're seeking individuals who genuinely enjoy helping customers and building rapport over the telephone.

You'll ideally have:

• Previous sales and customer service experience, ideally within a contact centre, appointment-setting or telesales environment.
• An excellent and professional telephone manner.
• Strong listening and questioning skills, with the ability to uncover customer needs.
• A naturally empathetic approach and a genuine desire to help people.
• Confidence in building trust and creating positive customer experiences.
• A positive, enthusiastic and proactive attitude.
• Good organisational and administrative skills.
• Proficiency in Microsoft Office applications, including Outlook and Word.
• The ability to apply product and business knowledge to guide customer conversations effectively.

At HSL, our customers are at the heart of everything we do. We pride ourselves on creating a supportive working environment where colleagues are valued, developed and encouraged to succeed.

In return, we offer:

• A welcoming and friendly team culture.
• Full training and ongoing coaching.
• Opportunities for career development and progression.
• The chance to work for a well-established brand with a strong reputation for customer care.
• The satisfaction of helping customers find life-changing comfort and support solutions every day.

We'd love to hear from you. Simply send your CV by clicking the apply button, and we'll be in touch soon.

Apply today and start a rewarding career with HSL Chairs.