Director, Operations – Multi-Site, Europe & META

Qualifications

• 10+ years of progressive experience in operations, services, project delivery, or a related discipline, preferably within a complex multinational environment.
• Demonstrated experience leading operations across multiple countries, sites, business units, or customer portfolios.
• Strong experience managing complex project and/or service delivery organizations with meaningful financial and customer accountability.
• Demonstrated ability to lead through influence in a highly matrixed organization.
• Strong commercial and financial acumen with experience translating growth strategies into operational plans and execution.
• Proven experience developing management operating systems, KPIs, capacity plans, performance reviews, and continuous-improvement programs.
• Experience driving organizational transformation and operational performance improvement.
• Strong executive communication, stakeholder-management, and customer-facing skills.
• Ability to operate effectively across different countries, cultures, and business environments.
• Bachelor's degree in Engineering, Business, Operations, or related discipline; advanced degree preferred.
• Lean, Six Sigma, Project Management, or equivalent operational excellence experience preferred.

Success Measures

Success in this role will be measured by:

• Forecast accuracy and execution predictability.
• Revenue conversion and backlog execution.
• Customer satisfaction and retention.
• Operational KPI performance.
• Productivity and margin improvement.
• Working-capital performance.
• Employee engagement and retention.
• Successful implementation of operational excellence initiatives.
• Delivery performance across quality, schedule, and cost metrics.

Leadership Characteristics

• Customer focused with a strong bias for execution.
• Comfortable moving between strategy and detailed operational problem solving.
• Builds accountability across organizational boundaries.
• Uses data and operating rigor to drive decisions.
• Develops strong teams and future operational leaders.
• Drives ownership, urgency, and follow-through.
• Champions continuous improvement and operational excellence.
• Thrives in a fast-moving, geographically distributed, and matrixed organization.

Key Responsibilities

Operational Leadership & Execution

• Lead the Multi-Site operating model across Europe and META, ensuring consistent execution across countries, customers, and delivery teams.
• Translate the General Manager's business strategy and growth priorities into operating plans, execution priorities, resource requirements, and measurable outcomes.
• Establish and lead a robust management operating system with clear KPIs, operating reviews, escalation mechanisms, action tracking, and accountability.
• Own the regional operating cadence, including weekly business reviews, KPI reporting, performance reviews, forecast reviews, and recovery planning.
• Drive predictable execution across the customer lifecycle, from opportunity handoff and mobilization through project and service delivery and ongoing customer support.
• Identify and eliminate execution barriers that affect revenue conversion, profitability, quality, schedule performance, and customer satisfaction.
• Develop visibility into operational performance through dashboards, scorecards, metrics, and management reporting.

Multi-Site Delivery & Customer Experience

• Provide operational leadership for complex strategic and multi-site customer programs spanning multiple countries and delivery organizations.
• Establish common delivery standards, governance, and operating processes while accommodating necessary local and customer requirements.
• Partner with customer-facing leaders to resolve critical escalations, strengthen execution, and improve overall customer outcomes.
• Drive consistent handoffs and accountability across Sales, Engineering, Projects, Service, Customer Success, and supporting functions.
• Build scalable operating capabilities that enable the organization to support continued Multi-Site growth without sacrificing delivery quality.
• Ensure lessons learned, best practices, and continuous-improvement opportunities are systematically captured and implemented.

Financial & Business Performance

• Partner with the Global General Manager and Finance to deliver operating commitments and improve business performance.
• Drive productivity, cost management, utilization, working-capital discipline, backlog execution, and execution improvements that support profitable growth.
• Maintain visibility to operational risks and opportunities and implement recovery actions when business performance deviates from plan.
• Improve forecast accuracy, operational predictability, and execution performance through proactive planning and disciplined review processes.
• Support Annual Operating Plan and strategic planning activities by identifying capacity, capability, and investment requirements.

Regional Capacity & Workforce Leadership

• Lead capacity and resource planning across Europe and META to ensure delivery capability is aligned with the commercial pipeline and customer commitments.
• Identify critical skill and capability gaps and develop strategies to address them through deployment, development, hiring, partnerships, or productivity improvements.
• Build and develop strong operational leadership capability across the region.
• Create an environment of accountability, collaboration, continuous improvement, and customer focus across geographically dispersed teams.
• Develop succession plans and leadership-development strategies to ensure long-term organizational capability.

Continuous Improvement & Standardization

• Establish common operating metrics and standards across the Multi-Site organization.
• Drive continuous improvement through root-cause analysis, operating reviews, process standardization, lessons learned, and data-driven decision making.
• Lead initiatives to improve forecast accuracy, project execution, customer satisfaction, operational productivity, and organizational effectiveness.
• Identify opportunities to simplify and digitize operational processes, improve productivity, and reduce execution variability.
• Capture and scale best practices across Europe and META and, where appropriate, into the broader global Multi-Site organization.
• Champion Lean, Six Sigma, or similar operational excellence methodologies to improve business performance.

Qualifications

• 10+ years of progressive experience in operations, services, project delivery, or a related discipline, preferably within a complex multinational environment.
• Demonstrated experience leading operations across multiple countries, sites, business units, or customer portfolios.
• Strong experience managing complex project and/or service delivery organizations with meaningful financial and customer accountability.
• Demonstrated ability to lead through influence in a highly matrixed organization.
• Strong commercial and financial acumen with experience translating growth strategies into operational plans and execution.
• Proven experience developing management operating systems, KPIs, capacity plans, performance reviews, and continuous-improvement programs.
• Experience driving organizational transformation and operational performance improvement.
• Strong executive communication, stakeholder-management, and customer-facing skills.
• Ability to operate effectively across different countries, cultures, and business environments.
• Bachelor's degree in Engineering, Business, Operations, or related discipline; advanced degree preferred.
• Lean, Six Sigma, Project Management, or equivalent operational excellence experience preferred.

Success Measures

Success in this role will be measured by:

• Forecast accuracy and execution predictability.
• Revenue conversion and backlog execution.
• Customer satisfaction and retention.
• Operational KPI performance.
• Productivity and margin improvement.
• Working-capital performance.
• Employee engagement and retention.
• Successful implementation of operational excellence initiatives.
• Delivery performance across quality, schedule, and cost metrics.

Leadership Characteristics

• Customer focused with a strong bias for execution.
• Comfortable moving between strategy and detailed operational problem solving.
• Builds accountability across organizational boundaries.
• Uses data and operating rigor to drive decisions.
• Develops strong teams and future operational leaders.
• Drives ownership, urgency, and follow-through.
• Champions continuous improvement and operational excellence.
• Thrives in a fast-moving, geographically distributed, and matrixed organization.